Set ticket impact, urgency and prioritizes tickets, set user perception and expectation accordingly in terms of turnaround and response time
Ensure all tickets are followed up and actioned within stipulated time-frame to avoid backlog of tickets that has exceeded KPI, including tickets assigned to individuals and support queues managed by the team
Provide technical support to user issues on products supported in a systematic and logical way.
...
Strong communication and interpersonal skills
Good knowledge of HR policies
procedures and employment practices
Knowledge of Malaysian labour laws and statutory requirements is an advantage
Strong recruitment and talent acquisition skills
Good employee relations and conflict management skills
Able to handle HR documentation and confidential information professionally
Good administration and organisational skills
Basic knowledge of payroll
attendance and leave administration
Familiar with HR systems and Microsoft Office
especially Excel
Good problem-solving and decision-making skills
Strong attention to detail and ability to manage multiple tasks
Good time management and ability to meet deadlines
Able to work independently as well as in a team
proactive and responsible attitude
Knowledge of HRIS / payroll systems is an advantage
Manage attendance and leave records, verify exceptions, omissions, and related applications, ensuring the accuracy and completeness of payroll data.
Process payroll data according to the company's payroll cycle, verify allowances, KPIs, commissions, bonuses, reimbursements, and back payments based on approved plans, and coordinate payroll review, approval, and payment arrangements.
Follow up on the preparation, declaration, and payment coordination of EPF, SOCSO, EIS, PCB/MTD, and other related documents, maintaining complete records.
...
Bertanggungjawab untuk memastikan urusan harian di pejabat pegawai Kumpulan Pengurusan Tertinggi berjalan lancar.
Memberi perkhidmatan kesetiausahaan seperti menaip, menyediakan surat-menyurat, laporan, dan pengurusan fail.
Memastikan semua keperluan rasmi pegawai Kumpulan Pengurusan Tertinggi dikendalikan secara cekap dan berkualiti tinggi serta mengawal selia jadual kerja supaya teratur.
Transmittals & Workflow: Receive, track, and distribute QA/QC submittals between internal engineering teams, subcontractors, main contractors, and the Consultant / Employer's Representative.
Compliance & Audit Prep: Assist the QA/QC Manager/Engineer in preparing documentation for internal quality audits, client audits, and statutory/regulatory compliance checks.
Handover & Handover Dossier: Help compile, index, and archive Final QA/QC Dossiers, As-Built documentation, and Handover Packages for sectional completions.
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Document Control
Quality Assurance
Quality Control
Construction Documentation
Project Management Software
Technical Documentation
Compliance
Auditing
Record Keeping
Information Management
Inventory control: Monitor customer orders, customised products and inventory ageing, and coordinate the application of the First-In, First-Out (FIFO) principle.
Order fulfilment: Coordinate shipment quantities and delivery arrangements with Sales, Production, Warehouse, Logistics and external service providers.
Performance monitoring: Monitor the execution of sales and production plans, analyse variances against actual results, and coordinate the necessary corrective adjustments.
...
Sales and Demand Planning
Order Management and Fulfilment
Production and Inventory Coordination
Logistics and Delivery Coordination
Data Analysis and Microsoft Excel
Develop event timelines, checklists and budgets and ensure activities are delivered within agreed timelines and cost parameters.
Support post event reporting, photography, content collection and follow up activities.
Design marketing and corporate materials including social media graphics, event backdrops, banners, invitations, presentation materials, posters, brochures and digital advertisements.
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Microsoft Office
Word
Excel
PowerPoint
Outlook
Communication
Organizational skills
Time management
Interpersonal skills
Multitasking
Prioritization
Detail-oriented
project management
preferably in engineering
electrical
ICT
infrastructure
utilities
or technical projects.
Experience managing large-scale technical projects is highly preferred.
Experience working with TNB
utility companies
government agencies
GLCs
or major infrastructure projects will be an added advantage.
Strong technical understanding of project implementation
site coordination
testing
commissioning
and handover.
Good understanding of project management principles
project scheduling
risk management
and quality control.
Experience managing contractors
subcontractors
suppliers
and technical teams.
Strong knowledge of technical documentation
drawings
specifications
method statements
and project reports.
Strong communication
negotiation
leadership
and stakeholder management skills.
Strong analytical and problem-solving abilities.
Proficient in Microsoft Office
particularly Excel
Word
and PowerPoint.
Knowledge of project scheduling tools such as Microsoft Project or similar software is an advantage.
Possession of PMP
CAPM
or other relevant project management certification is an advantage.
Strong recruitment and talent acquisition skills
Good communication and interpersonal skills
Ability to source
screen and interview candidates
Good knowledge of recruitment processes and manpower planning
Strong coordination and operational management skills
Able to manage multiple recruitment assignments and deadlines
Good problem-solving and decision-making skills
Strong organisational and time management skills
Able to coordinate with clients
candidates and internal teams
Good understanding of HR policies and employment practices
Proficient in Microsoft Office
Familiar with job portals
social media recruitment and recruitment systems
Able to prepare reports
recruitment updates and operational documentation
Good negotiation and client management skills
Able to work independently and under pressure
responsible and target-oriented
Good knowledge of HR policies
Knowledge of Malaysian labour laws managements is an advantage
Good communication and interpersonal skills.
Basic knowledge of Microsoft Office
especially Microsoft Word and Excel.
Good organisational and time-management skills.
Detail-oriented
responsible and willing to learn.
Able to maintain confidentiality when handling employee and company information.
Able to work independently and as part of a team.
Maintain regular contact with customers to promote sales and ensure debt collection.
Provide high-quality service to customers by promptly handling complaints and inquiries.
Ensure that day-to-day business documents are accurately recorded, generated and filed according to defined systems and within the required timeframes.
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Human Resources Management
Recruitment and Selection
HR Policies and Procedures
HRIS Systems
Employee Relations
Compensation and Benefits Administration
Performance Management
Labor Law Compliance
Transmittals & Workflow: Receive, track, and distribute QA/QC submittals between internal engineering teams, subcontractors, main contractors, and the Consultant / Employer's Representative.
Compliance & Audit Prep: Assist the QA/QC Manager/Engineer in preparing documentation for internal quality audits, client audits, and statutory/regulatory compliance checks.
Handover & Handover Dossier: Help compile, index, and archive Final QA/QC Dossiers, As-Built documentation, and Handover Packages for sectional completions.
...