Implementing and assuring proper material dispositions and initiating material review board actions if necessary.
Requesting Design for Manufacturing from Engineering dept. if necessary to advice customer for complicated quality issue.
Responsible for creation and handling of Non-Conformance Reports, Disposition of Nonconformance Materials/Products/Parts and Recording Cost or Poor Quality.
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* Tracking & Documentation: Accurately record all call outcomes, customer commitments, payment arrangements, and refusal reasons in the collection database.
* Skip Tracing: Use basic research tools and databases to locate updated contact information for customers who have moved or changed phone numbers.
* Compliance Adherence: Strictly follow all relevant debt collection laws, consumer privacy regulations, and internal company policies during every interaction.
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Respond quickly to hardware fault tickets, log all issues and solutions, conduct regular equipment inspections, and follow standardized SOPs to prevent downtime.
Perform other IT-related tasks as assigned.
Maintain and troubleshoot all oAice and factory hardware (PCs, servers, switches, industrial terminals, and production data collectors) to ensure stable operations.
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Address patient or guardian queries related to billing matters.
Prepare reports for management review.
Responsible and accountable for performing duties as required, in compliance with KPJ Group policies, working instructions, and standard operating procedures (SOP).
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Communication Skill
Office Equipment
Fluency in Mandarin
Organizational Skills
Order Fulfillment
Inventory Management
Attention to Detail
Documentation