The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
Company Location: Anantara Desaru Coast Resort & Villas
Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
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You will be a keeper of the spa, and are responsible for maintaining the high standard of cleanliness and hygiene in all aspects of the operation. Additionally you will assist the therapists in setting & clearing up the treatment rooms, and assist the guests in a professional and helpful manner when needed. Aside from performing daily opening and closing procedure, you will ensure that all equipment is in good condition and good working order.
• Full HR duties including recruitment, employee welfare, managing payroll, maintaining employee personal information file, performance tracking and appraisal, and organization of festive/celebration events.
• Dealing with government for all HR related issues and documentation.
Company Location: Anantara Desaru Coast Resort & Villas
Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
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Safely supports continuously available and reliable delivery of products to PIC customers, with automation and process control support in operations and maintenance activities.
Drives continuous improvement of assets, work processes and people capability to maximize PGSSB profitability through automation and process control projects
Ensure Process Equipment performs safely at required reliability with minimum cost of ownership through Preventive and Corrective maintenance and improvement projects.
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: Greet and welcome guests upon arrival, handle check-in and check-out procedures, and provide information about hotel facilities and local attractions.
: Greet and welcome guests upon arrival, handle check-in and check-out procedures, and provide information about hotel facilities and local attractions.
This is a full-time on-site role as an Assistant Reservation Manager located in Desaru, Johor. In this role, you will be responsible for managing daily reservations operations, providing exceptional customer service, communicating with guests, driving sales, and training staff on reservation protocols and systems.
Qualifications
Minimum 2 - 3 years hotel reservation (supervisory) role.
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