Required to conduct detail check of setup to ensure that they are according to established standards.
Ensure effective lounge roster and quickly resolving conflicts to ensure that the lounge is well staffed during peak hours; checks attendance and punctuality of employees.
Responsible to hire and train the employees to handle day-to-day duties more efficiently and to provide excellent service to the guests.
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Crisis Management: Handle difficult or irate customers professionally, with the ability to de escalate situations and ensure customer satisfaction. • Troubleshoot and escalate issues via systems when required and front end support. • Work in a 24/7 shift environment with rotating schedules, including split or combined off days. • Attend to emergency calls with responsibility, urgency, and quick decision making. • Monitor emails continuously and respond in a timely manner. • Perform constant monitoring of cases to ensure proper follow up. • Handle high call volume and manage irate customers professionally. • Assist with technical aspects of customer queries. • Generate reports and create data summaries using pivot tables and data tabulation. • Basic proficiency in Microsoft Word and Excel is required.
Assist in the preparation of financial reports, including profit and loss statements, balance sheets, management reports, and statutory reporting requirements. Liaise closely with the subsidiary’s service team to ensure accurate job costing, timely updates on work order amendments, and proper billing.
Provide support for brokerage vessel sales as required, including: o Verification and maintenance of seller banking details and wire instructions o Coordination with customers on deposits and payments o Ensuring accuracy, completeness, and compliance of customer transactions.
Perform periodic reconciliation and reclassification of intercompany and intracompany transactions.
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Serve as the first point of contact for our e-commerce users, delivering top-tier support via inbound/outbound calls, live web chat, and email correspondence.
Address consumer inquiries, troubleshoot issues, and manage service requests with professionalism and speed.
Drive exceptional customer satisfaction through active listening, clear communication, and efficient problem-solving strategies.
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1) Identify, evaluate, and negotiate with suppliers to procure goods and services required for data center facilities management, operations, maintenance, and other related functions.
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Oversee installation, testing, and commissioning of MEP and critical infrastructure systems (UPS, generators, switchgear, CRAC/CRAH, CDU, liquid cooling, BMS, etc.).
Support in verifying quality of works against design standards, manufacturers’ recommendations, and project specifications.
Coordinate with consultants, contractors, and vendors to ensure requirements and compliance with design intent and performance criteria.
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