: Responsible for supervising cleaning staff, including hiring, training, scheduling, and managing performance evaluations.
Ensuring Quality Standards
: Ensure that cleaning services meet established quality standards and client expectations. This includes conducting inspections and implementing corrective actions as needed.
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Ensuring that casual workers are properly trained with knowledge, skills and abilities by guiding workers on work procedure, methodology and performance.
Any other duties as may be assigned by the superior.
Coordinate the cleaning team shift plan. Delegate tasks according to capability of staff and monitor results/outcome and give feedback.
Escalate issues concerning changes in the cleaning team’s operations, procedures, or actions that may cause business interruption.
Able to use communication skills to avoid/resolve conflicts, shows empathy and diplomacy, communicates proactively. Monitor and review the morale level of the cleaning team.
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