A Customer Service Officer (CSO) is responsible for ensuring customer satisfaction and efficient service delivery by handling customer enquiries, resolving issues, and maintaining accurate records. The key roles and responsibilities include:
A Customer Service Officer (CSO) is responsible for ensuring customer satisfaction and efficient service delivery by handling customer enquiries, resolving issues, and maintaining accurate records. The key roles and responsibilities include:
Oversee installation, testing, and commissioning of MEP and critical infrastructure systems (UPS, generators, switchgear, CRAC/CRAH, CDU, liquid cooling, BMS, etc.).
Support in verifying quality of works against design standards, manufacturers’ recommendations, and project specifications.
Coordinate with consultants, contractors, and vendors to ensure requirements and compliance with design intent and performance criteria.
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Oversee installation, testing, and commissioning of MEP and critical infrastructure systems (UPS, generators, switchgear, CRAC/CRAH, CDU, liquid cooling, BMS, etc.).
Support in verifying quality of works against design standards, manufacturers’ recommendations, and project specifications.
Coordinate with consultants, contractors, and vendors to ensure requirements and compliance with design intent and performance criteria.
...
Sometimes, a customer reaches out feeling frustrated, confused, or stressed. And in that moment, the person on the other side of the line becomes more than just support and they become the voice that listens, solves problems, and turns a difficult situation into a better experience.
That is what this role is really about.
As a Customer Support Executive, you’ll communicate with customers through calls and messages, handle inquiries professionally, and help resolve issues in a fast-paced environment. Every day is different, which makes the role both challenging and rewarding.
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Fairview International School (FIS) is more than just an educational institution; we are a beacon of change. As Malaysia’s top IB school and one of the Top 100 IB Schools in the World for four consecutive years, we are committed to providing high-quality IB education to everyone, no matter their background. Join us, and help make education accessible to more families.