Customer Support: Assisting walk-in customers and resolving escalated client inquiries or returns.
Order & Inventory Management: Tracking stock levels, generating delivery orders, and processing sales invoices or quotations.
Database & Reporting: Maintaining accurate records of customer orders, inventory, and sales data. Ensure all documentation is accurate and properly filed.
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Talent & Performance Coordination: Support managers through performance appraisal timelines, help track goal completion (KPIs/OKRs), and assist with local onboarding and offboarding procedures.
Change Management & Communication: Help draft and distribute communications regarding structural or procedural changes within specific business units.
Administrative & Process Management: Maintain internal HR systems, update organizational charts, and ensure seamless cross-functional coordination with Talent Acquisition, Payroll, and Total Rewards.
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