Handle incoming customer inquiries via phone and email, providing basic product information, order status updates, and directing complex issues to the appropriate sales representative.
Assist with the coordination of sales activities, such as scheduling meetings, preparing sales reports, and tracking sales performance.
Manage inventory of sales collateral and promotional materials, ensuring adequate stock levels and timely distribution.
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Handle immediate guest inquiries and execute basic service recovery for minor complaints regarding wait times, orders, or seating, escalating complex issues to the Grade N9 Officer.
Conduct daily physical stock counts of raw ingredients, dry store items, beverages, and operating equipment (cutlery, linens, crockery).
Process routine purchase requisitions for standard ingredients and kitchen supplies through authorized vendors based on historical consumption data and minimum stock levels.
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Operate and maintain backend Point of Sale (POS) and inventory tracking software to process vendor invoices, track consumption patterns, and compile inventory assets.
Administer and enforce all kitchen and storage protocols required to strictly maintain JAKIM Halal certification.
Oversee and audit Hazard Analysis Critical Control Point (HACCP), Ministry of Health (KKM), and local municipal health guidelines across all food handling zones.
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• Prepare and escalate reports, letters, and meeting minutes accurately and promptly.
• Manage calendars, coordinate meetings, company events, and travel arrangements for management or staff.
• Assist in HR tasks such as maintaining staff records, processing leave applications, tracking attendance, preparing onboarding materials and conduct onboarding process for new hires.
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Data Entry
Office Management
Scheduling
Record Keeping
Administrative Support
Communication
Attention to Detail
Filing
System Administration
Microsoft Office Suite
Outlook
Microsoft Excel
Google Sheets
Google Analytics
Bookkeeping
Multitasking
Invoicing
Stock Management