Proficient in Microsoft Office (Word & Excel).
Good communication and organizational skills.
Responsible
positive attitude
and eager to learn.
Able to work independently and as part of a team
Follow up on customer inquiries via email/call for the company’s products.
Resolve customer complaints by investigating & identifying problems, developing solutions, preparing reports, and making recommendations to HOD or Management. Act as an extension of the sales force to handle the chemical sales activities. Working with customer service/QA QC team for a pre-shipment sample and follow up with customer for approval status.
Coordinate with customer service and sales team for marketing activity preparations. Engage and participate in project support activities including sales discussion, marketing reports, market analysis, presentation, etc
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Provide timely and accurate project updates to clients regarding production, installation schedules, site progress, and outstanding matters.及时向客户提供准确的项目更新,包括生产进度、安装安排、现场进度及未完成事项。
Follow up with internal teams on delays, incomplete work, defects, or other project-related issues and communicate the latest status to clients.跟进内部团队处理延误、未完成工作、瑕疵或其他项目相关问题,并向客户及时汇报最新情况。
Assist in coordinating final rectification works and outstanding items before project handover.协助协调项目交付前的整改工作及未完成事项。
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Client communication & after-sales support
Project coordination & follow-up
Internal team coordination
Quotation & Variation Order (VO) preparation
Problem-solving & issue resolution
Documentation & administrative skills
Microsoft Office / Excel
Time management & multitasking
Attention to detail
Proactive and customer-oriented
Manage returns, refunds, exchanges, and disputes in line with company policy and each platform's guidelines.
Coordinate with TikTok Shop affiliates/creators and manage sample/commission requests where applicable.
Track shop performance metrics such as Shopee Penalty Points, TikTok Shop health score, response rate, and fulfillment rate, and take corrective action to stay compliant.
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Human Resources Management
Employee Relations
HR Policies and Procedures
Talent Acquisition
Performance Management
Compensation and Benefits
HRIS (Human Resources Information System)
Labor Law Compliance
Onboarding