Vorix Woodcraft Hiring! Full Time Sales Support Cum Admin in Selangor, Earn up to MYR 4,800 - Ricebowl

Job Description 职位说明:
We are looking for a proactive, organised, and customer-oriented Sales Support cum Admin Executive to support the Sales Team in managing post-sales coordination, after-sales matters, and general administrative tasks. This role serves as a key support function between the Sales Team, Project, Production, Installation, and other internal teams to ensure that projects progress smoothly from fabrication through installation and handover.
我们正在寻找一位积极主动、具备良好组织能力及以客户为导向的销售支援兼行政人员，协助销售团队处理成交后的项目协调、售后事务及一般行政工作。此职位将作为销售团队、项目、生产、安装及其他内部团队之间的重要协调角色，确保项目从生产、安装至交付的整个过程顺利进行。

The primary responsibility of this position is to take over post-sales and close-to-handover matters from Sales Executives, allowing them to focus on generating new leads, securing sales, and developing client relationships. The successful candidate will monitor project progress, provide timely updates to clients, coordinate after-sales requests, and follow up on outstanding issues until resolution.
此职位的主要职责是接手销售执行员在成交后及项目接近交付阶段的相关事务，让销售执行员能够专注于开发新客户、促成销售及维护客户关系。成功的候选人需跟进项目进度、及时向客户提供更新、协调客户的售后要求，并持续跟进未解决的问题直至完成处理。

This role will also be responsible for general administrative duties to support the day-to-day operations of the Sales and Administration functions.
此外，此职位也将负责一般行政工作，以支持销售及行政部门的日常运作。

Requirements 任职要求:

• Diploma or Bachelor’s Degree in Business Administration, Marketing, Interior Design, Project Management, or related field.
  大专或学士学历，主修工商管理、市场营销、室内设计、项目管理或相关科系。

• Minimum 1–3 years of relevant experience in sales support, customer service, project coordination, administration, or a related field.
  至少 1–3 年销售支援、客户服务、项目协调、行政或相关工作经验。

• Experience in the interior fit-out, custom furniture, woodcraft, construction, or related industry is an advantage.
  具备室内装潢、定制家具、木作、建筑或相关行业经验者优先。

• Strong communication and coordination skills, with the ability to liaise effectively with clients and multiple internal teams.
  具备良好的沟通及协调能力，能够有效地与客户及多个内部团队进行协调。

• Good understanding of project progress, installation processes, and general interior fit-out or furniture works is an advantage.
  对项目进度、安装流程及一般室内装潢或家具工程有基本了解者优先。

• Able to prepare basic quotations, cost breakdowns, and Variation Orders (VO).
  能够准备基本报价、成本明细及变更订单（VO）。

• Proficiency in Microsoft Office, especially Excel and Word.
  熟悉 Microsoft Office，尤其是 Excel 及 Word。

• Fluent in English and Mandarin (spoken and written) to communicate effectively with clients and internal teams.
  英语及华语（听说读写）流利为必须条件，以便与客户及内部团队进行有效沟通。

• Strong organisational and time management skills, with good attention to detail.
  具备良好的组织及时间管理能力，并注重工作细节。

• Able to multitask, prioritise urgent matters, and follow up independently until completion.
  能够同时处理多项工作、优先处理紧急事项，并独立跟进工作直至完成。

• Customer-oriented, proactive, responsible, and able to handle clients professionally.
  以客户为导向，工作积极主动、责任心强，并能够专业地处理客户事务。

• Able to work under pressure and coordinate multiple ongoing projects effectively.
  能够承受工作压力，并有效协调多个进行中的项目。

Key Responsibilities 主要职责:

1. Post-Sales & Project Coordination 成交后及项目协调

• Take over post-sales coordination from Sales Executives once projects proceed to fabrication, delivery, installation, and handover stages.
  当项目进入生产、运输、安装及交付阶段后，接手销售执行员的成交后项目协调工作。

• Liaise closely with Project Coordinators, Site Supervisors, Production Team, Installation Team, and other internal teams to monitor project progress.
  与项目协调员、现场主管、生产团队、安装团队及其他内部团队密切协调，以跟进项目进度。

• Track fabrication, delivery, installation, rectification, and handover progress to ensure that outstanding matters are followed up promptly.
  跟进生产、运输、安装、整改及交付进度，确保所有未完成事项得到及时处理。

• Provide timely and accurate project updates to clients regarding production, installation schedules, site progress, and outstanding matters.
  及时向客户提供准确的项目更新，包括生产进度、安装安排、现场进度及未完成事项。

• Follow up with internal teams on delays, incomplete work, defects, or other project-related issues and communicate the latest status to clients.
  跟进内部团队处理延误、未完成工作、瑕疵或其他项目相关问题，并向客户及时汇报最新情况。

• Assist in coordinating final rectification works and outstanding items before project handover.
  协助协调项目交付前的整改工作及未完成事项。

2. After-Sales & Variation Order Management 售后与变更订单管理

• Handle and coordinate clients’ after-sales enquiries, requests, and additional requirements after sales confirmation.
  处理及协调客户在成交后提出的售后咨询、要求及额外需求。

• Assess simple additional requests such as additional power points, hardware, accessories, or minor works, and coordinate with the relevant internal teams for costing and feasibility.
  针对增加电源插座、五金、配件或小型工程等简单额外要求，与相关内部团队协调成本及可行性。

• Prepare simple quotations and cost breakdowns for additional works or variation requests.
  为额外工程或变更要求准备简单报价及成本明细。

• Prepare and issue Variation Orders (VO) for client confirmation and approval before additional works proceed.
  准备并发出变更订单（VO），在额外工程进行前取得客户确认及批准。

• Follow up on approved additional works with the relevant Project, Production, and Installation teams to ensure proper execution.
  跟进已批准的额外工程，并与项目、生产及安装团队协调，确保相关工作妥善执行。

• Maintain proper records of after-sales requests, quotations, VOs, approvals, and completed works.
  妥善记录及整理售后要求、报价单、变更订单、客户批准及已完成的相关工作。

3. Client Communication & Relationship Support 客户沟通与关系维护

• Act as the main support contact for clients during the post-sales, installation, and pre-handover stages.
  在成交后、安装及项目交付前阶段，作为客户的主要支援联系人。

• Respond to client enquiries professionally and provide clear and timely updates on project status.
  专业地回应客户咨询，并及时提供清晰的项目进度更新。

• Manage client expectations by coordinating realistic timelines and updates with internal teams.
  与内部团队协调合理的时间安排及进度，并妥善管理客户的期望。

• Escalate urgent or major project issues to the Sales Executive, Project Coordinator, or Management when necessary.
  如有需要，将紧急或重大项目问题及时汇报给销售执行员、项目协调员或管理层。

• Maintain good relationships with clients throughout the project completion and handover process.
  在项目完成及交付过程中与客户保持良好的合作关系。

4. Sales Team Support 销售团队支援

• Take over routine post-sales and after-sales follow-ups from Sales Executives to reduce their administrative and coordination workload.
  接手销售执行员日常的成交后及售后跟进工作，减轻其行政及协调工作负担。

• Ensure Sales Executives are kept informed of important client requests, project issues, and major updates.
  确保销售执行员及时了解重要的客户要求、项目问题及重大进展。

• Assist Sales Executives with client follow-ups, documentation, quotations, and other sales-related administrative matters when required.
  根据需要协助销售执行员进行客户跟进、文件整理、报价及其他销售相关行政工作。

• Help Sales Executives remain focused on lead generation, client acquisition, sales closing, and business development by handling routine post-sales matters.
  通过接手日常成交后事务，让销售执行员能够更专注于开发客户、获取销售线索、促成交易及业务发展。

5. General Administration 一般行政工作

• Prepare, organise, and maintain sales, project, client, quotation, VO, and other relevant records systematically.
  系统地准备、整理及维护销售、项目、客户、报价、变更订单及其他相关记录。

• Assist with general filing, documentation, data entry, and administrative work for the Sales and Administration departments.
  协助销售及行政部门进行文件归档、资料整理、数据录入及一般行政工作。

• Update relevant records and trackers, including project status, client requests, quotations, and outstanding matters.
  更新相关记录及追踪表，包括项目进度、客户要求、报价及未完成事项。

• Assist in preparing internal reports, summaries, meeting materials, and management updates when required.
  根据需要协助准备内部报告、总结、会议资料及管理层汇报资料。

• Assist with general office administration and other duties assigned by Management from time to time.
  协助一般办公室行政工作及完成管理层不时安排的其他工作。

• EPF/SOCSO
• Annual Leave
• Medical Leave
• Birthday Leave
• Salary Increment
• Performance Bonus
• Staff Appreciation & Rewards
• Company Activities
• Company Trip
• Free Laptop/Phone for Work
• Fun Entertainment Environment
• Unlimited Supply Pantry Food