Administer payroll processing accurately and efficiently, ensuring timely and correct payment of salaries, wages, and benefits to all employees.
Implement and manage performance appraisal systems, providing constructive feedback and facilitating professional development plans to enhance employee performance and engagement.
Handle employee relations issues, including conflict resolution, disciplinary actions, and grievance procedures, maintaining a fair and consistent approach.
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Manage customer remarketing and CRM activities by maintaining strong customer relationships, encouraging repeat purchases, and maximizing customer lifetime value.
Manage digital customer engagement by responding to online inquiries through platforms such as Facebook and TikTok, nurturing potential leads, and converting them into showroom visits and sales.
Maintain an attractive, organized, and welcoming showroom by ensuring products are properly displayed with accurate information and pricing.
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Material management: Coordinate the collection, distribution, and inventory management of labor protection supplies, stationery, and other materials to ensure timely supply.
Logistics support: Various departments provide logistics support such as information collection and communication, booking travel itineraries, and coordinating meetings.
Other tasks: Complete other tasks assigned by superiors.
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Payroll processing and salary calculation
Good knowledge of HR and payroll procedures
Proficient in Microsoft Excel and Microsoft Office
Experience with payroll/HR software is an advantage
Good data entry and record-keeping skills
Strong attention to detail and accuracy
Good administrative and organizational skills
Able to handle confidential employee information
Good communication and interpersonal skills
Able to work independently and meet deadlines
Good problem-solving skills
Knowledge of basic accounting is an added advantage
Handle incoming customer inquiries via phone and email, providing basic product information, order status updates, and directing complex issues to the appropriate sales representative.
Assist with the coordination of sales activities, such as scheduling meetings, preparing sales reports, and tracking sales performance.
Manage inventory of sales collateral and promotional materials, ensuring adequate stock levels and timely distribution.
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Through digitalization, automation, and innovative operating models, we are shaping the assets and supply chains of the future. Our road transport and terminal strategies are focused on delivering greater value with lower emissions, while strengthening resilience against supply chain volatility and supporting Shell's journey through the Energy Transition.
You will be part of the Supply Chain Support Team South-East Asia and will report directly to the Supply Chain Support Team Lead. The Supply Chain Support Team is a newly established organization within the Distribution Optimisation & Assurance (DOA) organization, providing support for road transport bulk fuel deliveries, with a primary focus on post-delivery activities.
You will typically work five days per week in a hybrid working arrangement, with office attendance requirements to be agreed upon with your Line Manager.
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Microsoft Office
Word
Excel
PowerPoint
Outlook
Communication
Organizational skills
Time management
Interpersonal skills
Multitasking
Prioritization
Detail-oriented
Provide timely and accurate project updates to clients regarding production, installation schedules, site progress, and outstanding matters.及时向客户提供准确的项目更新,包括生产进度、安装安排、现场进度及未完成事项。
Follow up with internal teams on delays, incomplete work, defects, or other project-related issues and communicate the latest status to clients.跟进内部团队处理延误、未完成工作、瑕疵或其他项目相关问题,并向客户及时汇报最新情况。
Assist in coordinating final rectification works and outstanding items before project handover.协助协调项目交付前的整改工作及未完成事项。
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Client communication & after-sales support
Project coordination & follow-up
Internal team coordination
Quotation & Variation Order (VO) preparation
Problem-solving & issue resolution
Documentation & administrative skills
Microsoft Office / Excel
Time management & multitasking
Attention to detail
Proactive and customer-oriented
Manage attendance and leave records, verify exceptions, omissions, and related applications, ensuring the accuracy and completeness of payroll data.
Process payroll data according to the company's payroll cycle, verify allowances, KPIs, commissions, bonuses, reimbursements, and back payments based on approved plans, and coordinate payroll review, approval, and payment arrangements.
Follow up on the preparation, declaration, and payment coordination of EPF, SOCSO, EIS, PCB/MTD, and other related documents, maintaining complete records.
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