Quality issue analysis: Coordinate the team, use tools such as 5Why, fishbone diagram, and 8D report to conduct root cause analysis on customer complaints or internal non-conforming products, formulate corrective and preventive measures, track and verify the closed-loop effect, and write reports.
Manage and maintain all procurement contracts, ensuring compliance with legal requirements and company policies, and proactively identifying opportunities for contract improvement.
Timeliness and Customer Complaint Management: Lead the coordination and follow-up on issues regarding pickup and delivery timeliness as well as customer complaints; facilitate the rapid resolution of anomalies to continuously enhance the customer service experience.
Monitor production progress against schedules, proactively identify deviations, and implement corrective actions to minimize delays and ensure on-time delivery of finished goods.
Minimum Diploma in Mechanical Engineering/Manufacturing or any other related field (Or more than 5 years related experiene in Quality Assurance or Project Engineering).
Manage and maintain the company’s e-commerce storefronts across multiple platforms, ensuring smooth daily operations and optimal store performance, with a focus on the Australia and Europe & US markets.2.Upload product listings across platforms, including writing and optimizing high-quality titles, descriptions, and item specifics, aligned with target market preferences.3.Conduct keyword research and listing optimization to improve product visibility, search ranking, and conversion rates across different platform algorithms.4.Plan and execute promotional strategies (e.g., discounts, campaigns, ads, sponsored listings) tailored to target markets to drive traffic and sales growth.5.Monitor and process customer orders while coordinating fulfillment to meet platform-specific performance standards.6.Track and analyze sales performance, traffic, and conversion data across platforms, provide actionable insights and continuously optimize product and pricing strategies.7.Ensure full compliance with each platform's policies, guidelines, and best practices to safeguard account health and business continuity.
Decisions under pressure. Say SHIP / KILL / QUEUE / ROLLBACK with data. A/B even if UX dips. Defend trade-offs to eng, sales, and leadership. Recover fast when v1 fails.
Provide comprehensive administrative support to the management team and sales staff, including managing schedules, preparing reports, and handling correspondence.
Ensure the effective functioning and maintenance of all printing and manufacturing equipment, implementing preventative maintenance programs to minimize downtime.