Furball Haven PLT Hiring! Full Time Client Service Representative - Veterinary in WP Kuala Lumpur, Earn up to MYR 2,500 - Ricebowl

• Proficient in English and Bahasa Malaysia (reading, writing, speaking).

• Candidate possesses at least a SPM or above

• Previous experience in customer service or receptionist roles is an advantage.

• Fresh graduates are also encouraged to apply

• Strong communication skills with a customer-first attitude.

• Ability to multitask, stay organized, and prioritize tasks effectively.

• Detail-oriented with excellent organizational skills.

• Comfortable working with and around all dog and cat breeds.

Appointment Management

• Schedule and manage grooming and boarding appointments.

• Confirm, reschedule, and coordinate daily bookings.

• Ensure a smooth and efficient scheduling process.

Client Communication

• Greet clients warmly and create a welcoming atmosphere.

• Respond promptly to inquiries via phone, WhatsApp, and in-person.

• Deliver excellent and timely customer service.

Appointment Reminders

• Send reminders to clients regarding upcoming appointments.

Pet Hotel Check-In/Out

• Manage the check-in and check-out process for boarding pets.

• Inspect dogs and cats for external parasites or tangles upon arrival.

• Gather information from owners regarding pets’ feeding instructions and behavior.

Lobby Maintenance

• Ensure the lobby area is clean, organized, and presentable at all times.

Client Consent & Registration

• Assist clients in completing consent forms and registration details.

• Update and maintain the client database accurately.

• Educate clients on policies, procedures, and available services.

Payment Processing

• Handle client payments and ensure timely deposit collections.

Internal Communication

• Coordinate with groomers and other team members to ensure smooth daily operations.

Pet Handling

• Confidently handle dogs and cats of all breeds and sizes.

• Provide daily updates to clients regarding their pets’ well-being, including photos and videos via WhatsApp.

• Free parking provided.
• 12 days of annual leave.
• Yearly Health Award Scheme.
• Performance Award & Sales Target Incentives.
• Medical coverage for work-related injuries.
• Annual company dinner and team-building trips.
• Statutory contributions: EPF, EIS, SOCSO.