Agensi Pekerjaan Peoplelake Sdn. Bhd. Hiring! Full Time Customer Service Officer (Mandarin Speaker) in WP Kuala Lumpur, Earn up to MYR 3,800 - Ricebowl

• Education: Diploma or above

• Language: Proficient in Mandarin, English, and Bahasa Malaysia

• Good written and verbal communication skills

• Ability to multi-task and manage multiple communication channels

• Basic computer literacy

• Prior customer service experience preferred

About our client:

A leading fintech platform founded in 2007 and headquartered in Shanghai, China. Currently expanding into Malaysia market and building its first local team.

Responsibilities:

• Respond to customer inquiries received via email, WhatsApp, and inbound phone calls

• Handle simple cases that require manual review and approval

• Provide timely, accurate responses in accordance with company SOPs

• Escalate complex or unresolved issues to the internal team as needed

• Maintain accurate and complete records of customer interactions

• Manage and maintain company social media account (content posting, responding to messages/comments)

• EPF
• Training Provided
• SOCSO
• Annual Leave
• Overtime Pay