Serve customers by providing product and service information and resolving product and service problems.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Knowing our systems inside and out so that you can acquire the information required to assist the customer.
Attract potential customers by answering product and service questions and suggesting information about other products and services.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution and satisfaction.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Contributes to team effort by accomplishing related results as needed.
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Follow communication procedures, guidelines and policies
Conduct Presentations to Demonstrate to Potential Clients the Benefits of Our Products & Services.
Establish, Develop, and Maintain Healthy, Long-Term Relationships with Clients to Generate Repeat Business and Referrals.
Perform Cost-Benefit and Needs analysis Of Existing/Potential Customers to Meet Their Needs.
Research Sales Statistics and Establish Sales Potential with New Businesses in Our Target Area.
Use Promotional Methods Such as Phone Calls, Emails, and social media (Instagram, Facebook, And Google Ads) To Reach Potential Clients and Build a Long-Lasting Business Relationship with Them.
Reach Out and Responds to Customer Leads Through Cold Calling, Email, Or Whatsapp within A Prompt Time.
Responsible For Regulating Customer Bookings and Orders as Best as Possible.
Coordinate Sales Efforts with Team Members and Other Departments.
Assist In Marketing and Graphic Design When Needed.
Analyse The Territory/Market's Potential, And Track Sales and Status Reports.
Carry Out the Employer's Instructions from Time to Time.
Develop, manage and monitor contents on social media and help to create marketing contents for social media outreach purposes and in campaign micro sites and social applications (e.g. Facebook, Google+, Twitter, Instagram, LINE, Linkedin, YouTube, Pinterest and etc.)
Improve, implement or update social media posting channels pertaining to present promotions/ events, photo galleries, comments, etc.
Monitor, evaluate, research and administer social media tools on a daily basis and generate reports and analytics
Provide analysis and recommendations when campaign or promotional strategies are reviewed
Analysing results, customer’s need and wants, market conditions and competitor’s data in all social media channel
Implementing new strategies to drive physical or online traffic to the outlet/ brand’s website, Facebook, blogs, etc
Dealing with general internal and external feedback or correspondence promptly
Be up-to-date with social media trends and development, and to identify and analyse competitor advertising methods and strategies
Connect with property management companies, building managers, JMBs and property developers to develop collaborative potential, in order to explore the chances of installing media resources in buildings
Responsible for developing high-rise building to be one of company’s media resources, constantly following up collaboration project status, and ensuring the progress of project development
Systematic exploration, establishment, development of buildings to build relationships with building clients
Maintain the building partners’ relationship, ensure the normal operation of media resources, deliver good communication, coordination and cooperation with the operation department; renew the contract in time
Resolve emergencies in the cooperation and maintain a stable relationship
Ensure the data entry accuracy, update, maintenance and upgrade work of the buildings under your care, keep the data timely and comprehensive and ensure data security
Entitled for performance bonus if completion of KPI achieved
Ability to manage social media channel, including Facebook/ Instagram/ Tiktok and others.
Work independently with minimal supervision in a fast-paced environment and handle multiple projects concurrently.
Plan and monitor the ongoing company presence on social media (Facebook, Instagram and Tiktok.)
Plan social media content calendar (including content ideation, copywriting, planning visuals, and scheduling posts)
Provide creative ideas for content, keep up to date with any social media trends; research and analyses social media trends to improve social media presence.
Responsible for research and propose creative ideas, suggest new innovative ways of delivering content and keep up to date with the latest marketing trends to boost content engagement and overall production workflow.
Developing the end-to-end social media strategy, execution, and growth for organic social channels (TikTok).
Monitor and manage day-to-day e-commerce operation flow and initiatives, including editorial calendars, content development/execution (images, posts, and videos), and engagement with users.
Regularly research and evaluate current social media trends.
Manage and grow the company’s online brand awareness, gain followers and engagement, and increase market share with creative thinking and up-to-trend social media content and strategies in the marketplace.
Coordinate scheduling, workflow for numerous video projects within the tight timeline and challenges.
E-shop arrangement - uploading, editing, orders process, etc.
Support Live Host during the Live Streaming.
Prepare and ensure everything is ready prior to Live Streaming. Stays on-site throughout the Live Streaming to provide support to the Live Host and step in when needed.
Support and execute all aspects of livestream production according to plan, including props preparation, set design and technical integration.
Coordinates with Operations team and Live Host for livestream campaign requirements.
Maintain and improve production process or workflow.
Performs other duties as may be assigned by the Company.
