Respond promptly and professionally to customer enquiries via phone, email, live chat, social media, WhatsApp, and other company communication channels.
Serve as the primary point of contact for customer enquiries, feedback, and complaints.
Provide accurate information regarding the company's products, services, and promotions.
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Language Skills:Proficiency inEnglishandMandarinis required; fluency inCantonese or other dialects is a significant advantage for specific campaign assignments.
Shift Flexibility:Ability to work on a4-day rotational shift schedule, which may include weekends and Public Holidays to support 24/7 operations.
Adaptability: Openness to undergo intensive product and system training (typically 2 weeks) to master campaign-specific knowledge.
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