全职 Customer Relations Officer 工作, 薪水 up to MYR 3,500, Infinity Cosmic Selangor 公司招聘中 - Ricebowl

SPM/Diploma/Bachelor’s in any field

1+ years in customer service (retail or e-commerce preferred)

Good written and spoken English & BM

Patient, responsible, and solution-focused

Willing to learn systems (Google Sheets, Zendesk, Shopee/Lazada CS portals)

Handle customer inquiries from multiple channels (WhatsApp, email, Shopee, Lazada, TikTok, website, etc.)

Monitor and update the Customer Service Tracker – ensure pending cases are followed up and resolved

Liaise with warehouse, stores, and courier partners to solve customer delivery or product issues

Provide product info, resolve complaints, and escalate complex cases to relevant departments

Review and follow up on weekend issues that were handled by weekend CS team

Maintain professional, friendly communication and uphold brand tone

Contribute to customer service SOP improvement and FAQ updates