Full Time Customer Service Representative Jobs, salary up to MYR 3,500 in Infinity Cosmic Sdn Bhd Petaling Jaya - Ricebowl

SPM/Diploma/Bachelor’s in any field

1+ years in customer service (retail or e-commerce preferred)

Good written and spoken English & BM

Patient, responsible, and solution-focused

Willing to learn systems (Google Sheets, Zendesk, Shopee/Lazada CS portals)

Handle customer inquiries from multiple channels (WhatsApp, email, Shopee, Lazada, TikTok, website, etc.)

Monitor and update the Customer Service Tracker – ensure pending cases are followed up and resolved

Liaise with warehouse, stores, and courier partners to solve customer delivery or product issues

Provide product info, resolve complaints, and escalate complex cases to relevant departments

Review and follow up on weekend issues that were handled by weekend CS team

Maintain professional, friendly communication and uphold brand tone

Contribute to customer service SOP improvement and FAQ updates