Human Resources Administration
Office Management
Record Keeping
Data Entry
Communication Skills
Microsoft Office Suite
Filing Systems
Employee Relations Support
Human Resources Administration
Office Management
Record Keeping
Data Entry
Communication Skills
Microsoft Office Suite
Filing Systems
Employee Relations Support
For escalated cases, monitor progress according to the process and follow through until the case is closed — take end-to-end ownership of every case, regardless of issue type.
Conduct customer satisfaction (CSAT) call-back surveys according to the schedule and quota assigned by management, and complete valid questionnaires on time.
Apply empathy and de-escalation techniques to calm and reassure customers, maintaining a professional and courteous manner at all times.full time position also available
...
• Manage daily inventory management and accurately updated in the SQL system.
• Prepare and record the goods or spare parts required for sales and service orders.
• Process RMA (Return Merchandise Authorization) for servicing and manage warranty claims with suppliers, keeping the warranty claim list up to date.
...
Excellent verbal and written communication skills.
Experience in basic understanding SQL
Independent
meticulous
and able to maintain high professionalism in a fast-paced environment.
Proficient in using Microsoft Office
Customer Service
Communication Skills
Phone Etiquette
Scheduling
Data Entry
Problem Solving
Time Management
Interpersonal Skills
Office Software
Attention to Detail
Human Resources Administration
Office Management
Record Keeping
Data Entry
Communication Skills
Microsoft Office Suite
Filing Systems
Employee Relations Support