Work closely with internal and external stakeholders, including customers, hauliers, forwarding agents, and shipping lines, to ensure smooth shipment execution.
Identify opportunities to improve operational processes and enhance overall customer experience.
Perform any other duties and responsibilities assigned by Management from time to time.
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Documentation & Data Accuracy: Maintain precise records of customer profiles, service histories, warranty claims, and technical reports with a commitment to zero-error documentation.
Cross-Department Support: Collaborate with the sales, accounts, and technical departments to ensure seamless coordination from machinery handover to after-sales care.
Customer Inquiry Management: Act as the primary point of contact for customer inquiries, service requests, and operational support via phone, email, and messaging platforms.
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Technical Troubleshooting
Customer Service
Communication Skills
Problem Solving
Troubleshooting
Installation
Repair
Technical Support
Field Service Management
Preventive Maintenance
Preventive Maintenance
Field Service
Equipment Maintenance
Network Installation
Stakeholder Communication: Facilitate meetings with project stakeholders to gather requirements and provide updates on project progress.
Progress Monitoring: Monitor project progress and track key performance indicators to ensure alignment with objectives. Documentation: Assist in preparing project documentation, including status reports, meeting minutes, and technical specifications.
Cross-Functional Collaboration: Collaborate with cross-functional teams to ensure effective communication and coordination throughout the project lifecycle.
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Coordinate with internal teams, cross-functional stakeholders and vendors to ensure projects are delivered on time and according to campaign objectives.
Ensure all marketing communications and executions are aligned with brand guidelines, campaign objectives, and overall business priorities.
Provide on-ground support for events, roadshows, showroom activations, and trade marketing activities whenever necessary.
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Oversee day-to-day financial operations including accounts payable, accounts receivable, and general ledger maintenance, ensuring timely and accurate transactions.
Oversee the preparation of accurate and timely monthly, quarterly, and annual financial statements (P&L, Balance Sheet, Cash Flow).
HQ Reporting: Prepare and submit complete, accurate, and consolidated financial reports (P&L, Balance Sheet, Cash Flow, and required analysis) to Singapore Headquarters within strict monthly and quarterly deadlines.
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Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.
Coordinate renovation activities by managing renovation applications, unit access arrangements, furnishing confirmations, renovation progress updates, and project completion status.
Monitor and update unit statuses throughout the renovation and handover process while ensuring accurate documentation and timely communication with all relevant stakeholders.
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Coordinate with customers and internal departments to ensure service level agreements (SLAs) are achieved while resolving operational issues promptly.
Support continuous improvement initiatives by analyzing warehouse performance, preparing operational reports, and implementing process enhancements to improve efficiency, quality, and cost-effectiveness.
Assist the Warehouse Manager in overseeing daily warehouse operations, including receiving, storage, inventory control, picking, packing, and dispatch, to ensure smooth and efficient workflow.
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Product Knowledge
Market Research
Customer Relationship Management
Sales and Marketing
Technical Support
Communication Skills
Data Analysis
Product Management
Communication
Problem-Solving
Product Development
Product Development
Overseeing production processes and directs an entire production operation (from raw material receiving, store keeping, production processes, packing until products transferred to warehouse)
Conducting daily packing works and verify packaging, labelling, and specification execution before release.
Conducting daily/weekly raw materials preparation.
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Customer Support: Address technical issues reported by customers or parking operators and provide solutions in a timely manner.
System Upgrades: Assist in implementing system upgrades, ensuring the software and hardware remain up to date with industry standards.
Preventive Maintenance: Conduct regular preventive maintenance to ensure the smooth operation of all equipment and systems, reducing the likelihood of failures.
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