Chimo Life Hiring! Full Time Operation Manager (Mandarin Speaker) in Selangor, Earn up to MYR 5,000 - Ricebowl

• Diploma or above

• Minimum 2 years of experience in operations, retail, e-commerce or team management

• Proven experience leading, coaching and managing a team of 3–6 members

• Familiar with e-commerce platforms such as Shopee, Lazada, TikTok Shop or Shopify is preferred

• Experience in food, FMCG or related industries is an advantage

• Strong data analysis skills with ability to prepare reports using Excel / Google Sheets

• Experience in business partnerships such as live commerce, group buying, collaborations or wholesale is preferred

• Strong organisational and problem-solving skills

• Proactive, independent and able to manage multiple responsibilities in a fast-growing company

1. Manage Daily Company Operations

• Oversee daily operations and ensure smooth coordination between customer service, production and fulfilment teams

• Handle escalated customer cases and complaints beyond the customer service team

• Coordinate production schedules with the kitchen team to ensure sufficient stock availabilit

2. Achieve Monthly Sales Targets

• Take ownership of monthly revenue targets and monitor progress regularly

• Analyse daily and weekly sales performance to identify issues and improvement opportunities

• Develop and implement strategies to improve operational and sales performance

3. Drive Annual KPI Achievement

• Translate company goals into quarterly and monthly action plans

• Provide regular updates to founders on progress, performance and improvement areas

4. Optimise Customer Service & Sales Process

• Improve customer service scripts and sales processes to increase conversion and repeat purchases

• Establish and maintain SOPs across different roles and departments

• Coach and supervise the customer service team to improve overall sales performance

5. Monitor Team & Department Performance

• Monitor workflow progress and execution quality across departments

• Track team KPI performance and provide support for improvement

• Review operational processes regularly to reduce repeated mistakes and improve efficiency

• EPF
• SOCSO & EIS
• SKBBK 24-Hour Protection Coverage
• Monthly KPI Bonus (RM500)
• Uncapped Sales Commission
• Quarterly Team Bonus
• Annual Leave
• Medical Leave & Public Holidays
• Staff Purchase Discounts
• Comprehensive Product Training
• Career Advancement Opportunities
• Young and Supportive Working Environment