Maintain accurate and up-to-date customer records, documenting interactions, transactions, and resolutions in the company's CRM system.
Collaborate with internal teams, including sales, production, and logistics, to ensure timely and efficient order fulfillment and customer satisfaction.
Provide product information and technical support to customers, addressing inquiries related to printing and packaging solutions.
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Customer service
Market Knowledge
Problem Solving
Phone Skills
Multi-tasking
Product Knowledge
Communication Skill
Documentation
Mandarin Language Proficiency
Manage and maintain the live stream environment, ensuring smooth technical operations, including camera setup, lighting, and audio quality.
Analyze live stream performance metrics, such as viewership, engagement rates, and conversion rates, to identify areas for improvement and optimize future content.
Stay up-to-date with the latest trends and best practices on Shopee and TikTok live streaming platforms to ensure content remains fresh, relevant, and competitive.
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Overseeing production processes and directs an entire production operation (from raw material receiving, store keeping, production processes, packing until products transferred to warehouse)
Conducting daily packing works and verify packaging, labelling, and specification execution before release.
Conducting daily/weekly raw materials preparation.
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Documentation & Data Accuracy: Maintain precise records of customer profiles, service histories, warranty claims, and technical reports with a commitment to zero-error documentation.
Cross-Department Support: Collaborate with the sales, accounts, and technical departments to ensure seamless coordination from machinery handover to after-sales care.
Customer Inquiry Management: Act as the primary point of contact for customer inquiries, service requests, and operational support via phone, email, and messaging platforms.
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Stakeholder Communication: Facilitate meetings with project stakeholders to gather requirements and provide updates on project progress.
Progress Monitoring: Monitor project progress and track key performance indicators to ensure alignment with objectives. Documentation: Assist in preparing project documentation, including status reports, meeting minutes, and technical specifications.
Cross-Functional Collaboration: Collaborate with cross-functional teams to ensure effective communication and coordination throughout the project lifecycle.
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Electrical Installation
Site Supervision
Project Coordination
Safety Management
Quality Control
Team Leadership
Problem Solving
Technical Documentation
Communication Skills
Customer Service
Data Entry
Order Processing
Communication Skills
Record Keeping
Administrative Support
Inventory Management
Product Support
Problem Solving