- Jalan CJ 1/1 Cheras Selangor Malaysia 43200
Eastsun Superior Print (M) Hiring! Full Time Customer Service Officer Support Sales (Mandarin Speaker) in Selangor, Earn up to MYR 4,200 - Ricebowl
Posted
14 hours ago • Closing
11 Sep 2026
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Working Location
Job Description
Requirements
- Possess a Diploma in any field.
- Minimum of 2 years of relevant experience in customer service, preferably within the manufacturing or production industry.
- Proficiency in Mandarin, English, and Bahasa Malaysia, both written and spoken, is essential to effectively communicate with Mandarin-speaking clients and colleagues.
- Demonstrated ability to provide excellent customer service and build strong relationships with clients.
- Strong problem-solving skills to address customer inquiries and resolve issues efficiently and effectively.
- Excellent phone skills and etiquette for handling customer calls professionally.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Solid product knowledge related to printing and packaging to effectively assist customers with their needs.
- Strong communication skills, both verbal and written, to clearly convey information to customers and internal teams.
- Experience in documenting customer interactions and maintaining accurate records.
Responsibilities
- Serve as the primary point of contact for Mandarin-speaking customers, addressing inquiries, resolving issues, and providing support via phone, email, and in-person interactions.
- Process customer orders, ensuring accuracy in product specifications, quantities, and delivery schedules, while adhering to company policies and procedures.
- Investigate and resolve customer complaints and concerns, escalating complex issues to the appropriate department or personnel for prompt resolution.
- Maintain accurate and up-to-date customer records, documenting interactions, transactions, and resolutions in the company's CRM system.
- Collaborate with internal teams, including sales, production, and logistics, to ensure timely and efficient order fulfillment and customer satisfaction.
- Provide product information and technical support to customers, addressing inquiries related to printing and packaging solutions.
- Identify and report on customer feedback and trends to improve service quality and product offerings.
Benefits
- Annual Leave
- EPF
- Health Insurance
- Medical Leave
- SOCSO
Skills
Customer service
Market Knowledge
Problem Solving
Phone Skills
Multi-tasking
Product Knowledge
Communication Skill
Documentation
Mandarin Language Proficiency
How to get to this company by public transport?
Cheras
Nearby Public Transportation
BUKIT DUKUNG
0.7 km
BATU 11 CHERAS
1.5 km
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