• Secure successful implementation of country priorities and the sharing and implementation of good solutions.
• Ensure your shopkeepers understand the multichannel retail environment they are working in and know how to use this in the best and most commercial way for different customers.
• Analyse the qualitative performance of your store using IKEA research tools to improve the IKEA mechanical sales system and easy buying process through all channels.
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To identify, and develop new business opportunities and secure the maximum business potential from the corporate segments, in the area of Managed Print Services for the achievement of preset sales targets.
To explore and identify opportunities to drive continuous improvement in sales and actively promote current products and solutions to the targeted market.
To engage & communicate with senior personnel of potential customers, especially corporate level.
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Utilize specialized knowledge of Continental vehicle platforms and technologies to efficiently diagnose and repair issues related to their unique systems, such as advanced driver-assistance systems (ADAS) and infotainment units.
Maintain accurate and detailed service records for all work performed, including parts used, labor hours, and diagnostic findings, ensuring clear communication with the service advisors and customers.
Collaborate effectively with service advisors to provide clear explanations of necessary repairs and maintenance to customers, fostering trust and ensuring a positive customer service experience.
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• Ensure the safety and security operating systems are developed, designed, and installed to meet Ikano requirements and local legislation.
• Ensure the adaption of internal and national requirements to meet Ikano's safety & security intended level of protection.
• Develop and / or update and implement operations guidelines, standards and procedures in accordance with the company's standards and legislation.
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Be accountable for the overall condition and presentation of the mall throughout the customer journey, ensuring cleanliness, maintenance, ambience, customer facilities, car parks, signage, accessibility, and service standards consistently exceed customer expectations.
Conduct regular walkabouts to identify opportunities to improve the shopping environment and proactively address issues that may impact customer satisfaction or the overall mall experience.
Manage short-term leasing activities, including identifying opportunities for promotional spaces, kiosks, and temporary tenants.
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• Secure vitality and seasonality in the store by creating and implementing a store commercial calendar together with the store management team.
• Lead the store Com&In team in securing relevant and inspiring range presentation solutions, an optimal store layout and effective and efficient store communication that builds the IKEA Brand.
• Secure that the store commercial team has the right understanding of store layout, range presentation and store communication.
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