The Wet World Sdn. Bhd. Hiring! Full Time Outlet Lead - Horizon Hill in Johor, Earn up to MYR 4,000 - Ricebowl

• Minimum Diploma/Bachelor's Degree in Business Administration, Retail Management, Hospitality, or a related field.

• At least 2-3 years of experience in a managerial or supervisory role within retail, food & beverage, or hospitality industries.

• Strong leadership and problem-solving skills.

• Excellent communication and interpersonal skills.

• Ability to work flexible hours, including weekends and public holidays.

• Knowledge of safety regulations and customer service best practices.

Operations Management

• Oversee the day-to-day operations of the outlet, including retail, food and beverage, and customer service.

• Ensure that all sections of the outlet function smoothly and efficiently.

• Coordinate with departments such as maintenance, food and beverage, and customer service to ensure seamless operations.

Staff Supervision

• Hire, train, and manage employees across various departments within the outlet (cashiers, service crew, kitchen staff, customer service, etc.).

• Develop and implement staff schedules to ensure the outlet is adequately staffed at all times.

• Conduct performance evaluations, provide feedback, and address any employee performance issues.

Customer Experience & Service Quality

• Ensure high levels of customer satisfaction by providing excellent service and a positive experience.

• Address and resolve customer complaints, inquiries, or concerns promptly and professionally.

• Ensure that all team members deliver excellent customer service and engage with visitors in a friendly and professional manner.

Safety & Compliance

• Enforce all safety protocols and guidelines to ensure that customers and staff remain safe at all times.

• Monitor and ensure compliance with local, state. and national regulations regarding health. safety, and food handling standards.

• Ensure that all equipment mid facilities undergo regular maintenance checks and remain in top operating condition.

Financial Management

• Develop and manage the budget for the outlet, ensuring it remains within set financial goals.

• Monitor revenue and expenses, including sales, promotions, and food and beverage profitability.

• Identify opportunities to increase profitability through strategic sales initiatives and operational improvements.

Marketing & Promotions

• Collaborate with the marketing team to promote the outlet through advertisements, social media, and special campaigns.

• Develop and implement seasonal promotions, pricing strategies, and loyalty programs to attract more customers.

• Plan and execute special events or sales campaigns to boost traffic and revenue.

Maintenance & Facility Management

• Oversee the cleanliness and maintenance of the outlet, including service areas, seating, and restrooms.

• Coordinate with maintenance teams to address any repairs or infrastructure upgrades.

• Ensure the outlet maintains an aesthetically pleasing and hygienic environment at all times.

Event Planning & Customer Engagement

• Plan and coordinate in-store events, promotions, or product launches.

• Ensure that event offerings align with the branding and objectives of the outlet.

• Work with vendors, performers, or partners to enhance customer engagement experiences.

Risk Management & Emergency Response

• Prepare for and respond to emergency situations, such as accidents, power outages, or unforeseen disruptions.

• Ensure that all staff are trained in emergency protocols, including first aid and evacuation procedures.

• Conduct safety drills and reviews to keep emergency procedures up to date.

Reporting"  Communication

• Regularly report to upper management regarding operational performance, customer feedback, financial status, and any challenges faced.

• Maintain effective communication between different teams and departments within the outlet.

• Review customer feedback and make improvements based on visitor suggestions or complaints.

Sustainability"  Environmental Management

• Implement sustainable practices to minimize the outlet's environmental impact.

• Work on waste reduction. energy conservation, and responsible sourcing or products and materials.

Strategic Planning

• Develop and implement long-term plans for the outlet's growth and service enhancements.

• Monitor industry trends and competitors to ensure the outlet remains competitive and relevant in the market.

• Medical and Hospitalisation Leave
• Training Provided
• Staff Meal
• Staff Discount
• Annual Leave
• EPF
• SOCSO
• EIS
• Overtime Pay
• Allowance Provided
• Performance Bonus
• Medical Insurance