Analyze campaign performance using analytics tools and prepare monthly reports with insights and recommendations
Work closely with the creative and sales teams to align marketing strategies with business goals
Handle and manage e-commerce platforms (such as Shopee, Lazada, TikTok Shop, or company website), including product listing, promotion setup, and order coordination
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Prepare P&L accounts, perform analytical review and trend analysis.
Prepare accounting documents and monthly schedules.
Responsible for completeness, accuracy, and timeliness of operations in the general ledger, fixed asset and intercompany accounts, and bank reconciliations.
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Microsoft Office
Word
Excel
PowerPoint
Outlook
Communication
Organizational skills
Time management
Interpersonal skills
Multitasking
Prioritization
Detail-oriented
Manage returns, refunds, exchanges, and disputes in line with company policy and each platform's guidelines.
Coordinate with TikTok Shop affiliates/creators and manage sample/commission requests where applicable.
Track shop performance metrics such as Shopee Penalty Points, TikTok Shop health score, response rate, and fulfillment rate, and take corrective action to stay compliant.
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Provide timely and accurate project updates to clients regarding production, installation schedules, site progress, and outstanding matters.及时向客户提供准确的项目更新,包括生产进度、安装安排、现场进度及未完成事项。
Follow up with internal teams on delays, incomplete work, defects, or other project-related issues and communicate the latest status to clients.跟进内部团队处理延误、未完成工作、瑕疵或其他项目相关问题,并向客户及时汇报最新情况。
Assist in coordinating final rectification works and outstanding items before project handover.协助协调项目交付前的整改工作及未完成事项。
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Client communication & after-sales support
Project coordination & follow-up
Internal team coordination
Quotation & Variation Order (VO) preparation
Problem-solving & issue resolution
Documentation & administrative skills
Microsoft Office / Excel
Time management & multitasking
Attention to detail
Proactive and customer-oriented