Drive participant acquisition and registration growth: Plan and execute performance marketing campaigns across Meta, Google, TikTok and other relevant channels to increase event registrations efficiently.
Improve campaign and conversion performance: Use A/B testing, retargeting, audience segmentation and funnel insights to improve conversion rates, cost per registration and overall return on advertising spend.
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Strategy & Growth: Work closely with management to position our commission structures, incentive plans, and product lines to attract major sales groups.
Leadership Support: Guide, motivate, and structure onboarding for newly established sales teams to ensure immediate momentum.
Channel Partner Acquisition: Identify, approach, and onboard high-performing independent sales leaders, regional stockists, and distribution team builders across Malaysia.
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Documentation: Keep detailed and accurate records of customer interactions, process customer accounts, and file necessary documents in our CRM system.
Escalation Handling: Recognize complex issues and route them to the appropriate internal teams (e.g., tech support, billing) while keeping the customer informed.
Feedback Loop: Collect and share customer feedback with management to help improve our products and overall customer experience.
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Customer Service Management
Supervisory Skills
Hotel Operations
Mandarin Language Proficiency
Guest Relations
Problem-Solving
Team Leadership
Communication Skills
Manage supplier performance in relation to delivery reliability, quality, cost and responsiveness, and challenge suppliers when commitments or service levels are not acceptable.
Oversee local and overseas ordering, shipment schedules, import/export arrangements, customs clearance and regulatory documentation.
Oversee warehouse operations, inbound and outbound planning, route coordination, delivery schedules, space utilisation and inventory accuracy.
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Coordinate cross-functional activities with R&D, Production, Quality Assurance, Procurement, Sales and After Sales departments to ensure project alignment.
Prepare monthly production plans, ordering plans and facilitate PSI (Production, Sales & Inventory) meetings.
Monitor inventory levels, supply chain activities and production capacity to ensure smooth operations.
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Sales Planning & Forecasting: Lead annual sales planning, budgeting, forecasting, and demand planning to ensure alignment with the Company's strategic and financial objectives.
Team Leadership & Talent Development: Lead, coach, and develop a high-performing sales organisation by strengthening employee capability, engagement, succession planning, and leadership development.
Financial Accountability: Manage sales budgets, trade investments, operating expenses, and profitability to maximise return on investment and achieve financial targets.
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Sales Strategy
Commercial Leadership
Business Performance Management
Channel Development
Sales Planning
Forecasting
Team Leadership
Talent Development
Financial Accountability
Market Intelligence
Business Development
logistics
warehouse management
leadership
After-Sales Service Strategy
Team Leadership
Service Operations Management
Conflict Resolution
Problem-Solving
Customer Support
Customer Relationship Management (CRM)
Referral & Partnerships — Develop and manage referral programmes and external partnerships that drive qualified merchant leads.
Team Leadership — Directly manage and develop the Marketing Coordinator and Content Strategist, setting clear direction, priorities, and authority they currently lack without a Marketing Manager in place.
Marketing Strategy & Documentation — Produce and maintain a clear marketing strategy, campaign calendar, and reporting cadence for leadership.
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- Lead the development and management of corporate branding materials, company profiles, website, social media platforms and digital marketing initiatives.
- Build and maintain strong relationships with clients, developers, consultants, industry partners, government agencies, media and other key stakeholders.
- Support business development initiatives through corporate presentations, project portfolios, proposal materials and marketing campaigns.
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Actively create opportunities for business growth, manage long term business growth & good relationship in dealing with distributors nationwide /market place.
Work closely with distributors / market place to develop and ensure successful implementation of marketing strategies (ATL, BTL, promotion) and initiatives.
To conduct the market survey, competitors’ analysis and stakeholders’ feedback to formulate effective sales & marketing strategy.
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Actively create opportunities for business growth, manage long term business growth & good relationship in dealing with distributors nationwide /market place.
Work closely with distributors / market place to develop and ensure successful implementation of marketing strategies (ATL, BTL, promotion) and initiatives.
To conduct the market survey, competitors’ analysis and stakeholders’ feedback to formulate effective sales & marketing strategy.
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Human Resources Management
Recruitment and Staffing
Employee Relations
Performance Management
Compensation and Benefits Administration
HR Policies and Procedures
Talent Acquisition
Onboarding
HRIS Systems
Labor Law Compliance
Manage attendance and leave records, verify exceptions, omissions, and related applications, ensuring the accuracy and completeness of payroll data.
Process payroll data according to the company's payroll cycle, verify allowances, KPIs, commissions, bonuses, reimbursements, and back payments based on approved plans, and coordinate payroll review, approval, and payment arrangements.
Follow up on the preparation, declaration, and payment coordination of EPF, SOCSO, EIS, PCB/MTD, and other related documents, maintaining complete records.
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Build and maintain strong, long-lasting relationships with key decision-makers at client organizations, serving as their primary point of contact.
Conduct thorough market analysis and business analysis to identify opportunities for growth and optimization within each key account's ecommerce operations.
Negotiate favorable terms and agreements with key accounts, ensuring profitability and mutually beneficial partnerships.
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Develop and organise education courses for education team / TTT to ensure team’s technical skill and presentation skill are up to coiffure industry standard.
Working closely with education team to provide technical courses, hair event, workshop, Look & Learn seminar providing up-to –date activities to our clientele, ensure all events are delivered on time, within budget and the desire level of quality & revenue.
Travel with Sales team to support accounts promotional events and company’s trainings and roadshows.
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Website Lead Conversion: Oversee the website-generated funnel, ensuring customers are clearly educated on the CARSOME inspection process and flow.
Deal Negotiation: Take ownership of the negotiation process post-inspection to secure vehicle purchases and meet monthly procurement targets.
Proactive Follow-ups: Lead daily follow-up activities with pending customers to drive deal confirmation or encourage participation in bidding sessions.
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Coordinate with Procurement on incoming bulk or high-value shipments and work with relevant departments to forecast material storage and dispatch requirements.
Monitor warehouse operating costs including overtime, equipment repairs and consumables, and support staff performance appraisal.
Oversee daily receiving, storage, stock movement and material dispatch activities.
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project management
preferably in engineering
electrical
ICT
infrastructure
utilities
or technical projects.
Experience managing large-scale technical projects is highly preferred.
Experience working with TNB
utility companies
government agencies
GLCs
or major infrastructure projects will be an added advantage.
Strong technical understanding of project implementation
site coordination
testing
commissioning
and handover.
Good understanding of project management principles
project scheduling
risk management
and quality control.
Experience managing contractors
subcontractors
suppliers
and technical teams.
Strong knowledge of technical documentation
drawings
specifications
method statements
and project reports.
Strong communication
negotiation
leadership
and stakeholder management skills.
Strong analytical and problem-solving abilities.
Proficient in Microsoft Office
particularly Excel
Word
and PowerPoint.
Knowledge of project scheduling tools such as Microsoft Project or similar software is an advantage.
Possession of PMP
CAPM
or other relevant project management certification is an advantage.