Position Assessment and Talent Intelligence solutions by connecting platform capabilities to client business outcomes.
Explain how assessment, competency frameworks, talent analytics and skills intelligence support better decision-making in talent management and learning strategy.
Recommend suitable solution approaches including pilot design, assessment scope, target audience, expected outcomes and implementation considerations.
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Outputs & Deliverables : Continuous contribution to the improvement of the performance of People Support Solutions. Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback)
1-3 years of experience in payroll services and benefits administration, in a shared service center environment preferably.
Knowledge of payroll cycle and processes Excellent attention to detail and analytical ability. Advanced Excel skills (pivot table, v-lookup, etc.)
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Leverage internal resources such as knowledge base, policies, portals, and employee handbook and other relevant document in all inquiries and interactions with the employees and third party personnels.
Work in close collaboration with larger PS&S team and Line manager when dealing with complex enquiries, issues or requests, and escalating as necessary, the incoming enquiries in a confidential, responsive, and customer-focused manner.
Keep abreast of system changes and provide support for ServiceNow upgrades, participate in testing with subject matter experts and ensure delivered functionality performs as expected.
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Demonstrated success in process simplification, governance design, and operating model transformation
Data-drive mindset with the ability to convert operational insights into strategic action.
Own and lead end-to-end GPS service delivery for assigned regions, consolidating repetitive and mass HR activities from COEs and HRBPs into a single, scalable operating model
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Demonstrated success in process simplification, governance design, and operating model transformation
Data-drive mindset with the ability to convert operational insights into strategic action.
Own and lead end-to-end GPS service delivery for assigned regions, consolidating repetitive and mass HR activities from COEs and HRBPs into a single, scalable operating model
...
Demonstrated success in process simplification, governance design, and operating model transformation
Data-drive mindset with the ability to convert operational insights into strategic action.
Own and lead end-to-end GPS service delivery for assigned regions, consolidating repetitive and mass HR activities from COEs and HRBPs into a single, scalable operating model
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You will provide hands-on coaching to cohort participants across a 16-week implementation cycle, including data analysis for baselining, value-add and non-value-add step identification, root cause analysis, productivity measurement, and running the project tollgate reviews with functional sponsors.
You will identify where AI tools and automation can replace manual steps, partnering with our platform teams to design AI-assisted workflows and using generative AI for data analysis, process documentation, and solution ideation to accelerate every engagement.
You will build an industry-leading AI-augmented process reengineering capability for the Customer — working hands-on with frontier AI models and emerging agentic tooling to prototype, test, and operationalise approaches that go well beyond off-the-shelf automation, and codifying the repeatable patterns others across the region learn from.
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Implementing authentication, authorization, encryption, and data protection measures in line with MCMC cybersecurity standards and regulatory requirements.
Ensuring fast load times, low-latency API responses, high availability, and responsiveness under concurrent traffic.
Ensuring secure, reliable interoperability between MCMC internal systems and third-party platforms through API gateways and standardized contracts.
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Demonstrated success in process simplification, governance design, and operating model transformation
Data-drive mindset with the ability to convert operational insights into strategic action.
Own and lead end-to-end GPS service delivery for assigned regions, consolidating repetitive and mass HR activities from COEs and HRBPs into a single, scalable operating model
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Collaborate Across Global Teams – Partner closely with cross-functional teams, including T&E Compliance and Concur Technical Support, to ensure efficient issue resolution and seamless service delivery
Support Business Excellence – Deliver end-user training, prepare operational reports, contribute to knowledge management, and actively participate in new initiatives to improve Travel & Expense services and operations
You hold a college or University degree in finance, informatics, business administration or economics subject is desirable
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Support employee movement activities including hires, job changes, internal transfers, resignations, and terminations.
Monitor and follow up on payroll‑related aging items such as job changes, terminations, and expiring contracts to ensure timely processing before Payroll integration is cut off.
Perform OCR validation and other periodic checks to support payroll and downstream accuracy.
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Collaborate Across Global Teams – Partner closely with cross-functional teams, including T&E Compliance and Concur Technical Support, to ensure efficient issue resolution and seamless service delivery.
Support Business Excellence – Deliver end-user training, prepare operational reports, contribute to knowledge management, and actively participate in new initiatives to improve Travel & Expense services and operations.
You hold a college or University degree in finance, informatics, business administration or economics subject is desirable
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