Handle incoming customer inquiries via phone and email, providing basic product information, order status updates, and directing complex issues to the appropriate sales representative.
Assist with the coordination of sales activities, such as scheduling meetings, preparing sales reports, and tracking sales performance.
Manage inventory of sales collateral and promotional materials, ensuring adequate stock levels and timely distribution.
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Process incoming and outgoing shipments, verifying quantities and ensuring proper documentation for inventory control purposes.
Communicate effectively with Mandarin-speaking suppliers and customers regarding invoicing and inventory matters, resolving queries and providing support as needed.
Utilize inhouse software to create and maintain invoices, inventory levels, and related data, generating reports as required.
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Support the HR team in organizing company events, meetings, and training sessions, including scheduling, logistics management, and participant coordination.
Act as a point of contact for employee inquiries regarding HR policies, procedures, and benefits, providing timely and accurate information or directing them to the appropriate resources.
Maintain and update HR databases and employee files, ensuring all information is accurate, up-to-date, and compliant with data privacy regulations.
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Process incoming and outgoing shipments, verifying quantities and ensuring proper documentation for inventory control purposes.
Communicate effectively with Mandarin-speaking suppliers and customers regarding invoicing and inventory matters, resolving queries and providing support as needed.
Utilize inhouse software to create and maintain invoices, inventory levels, and related data, generating reports as required.
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Communicate with suppliers and relevant stakeholders to obtain missing information, clarify incomplete or unclear submissions, and confirm updates when required.
Identify data discrepancies, seek clarification where necessary and escalate unresolved issues to the supervisor in a timely manner while supporting the resolution process.
Identify and highlight recurring issues or gaps in requests and support improvements to enhance data accuracy and process efficiency.
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Well-versed in managing foreign workers, including permit renewals, immigration matters, agency liaison, and compliance with Malaysian labour regulations.
Experience in retail, supermarket, FMCG, or multi-outlet environment is highly preferred.
Good knowledge of Malaysian labour laws (Employment Act, EPF, SOCSO, EIS, LHDN).
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