Process incoming and outgoing shipments, verifying quantities and ensuring proper documentation for inventory control purposes.
Communicate effectively with Mandarin-speaking suppliers and customers regarding invoicing and inventory matters, resolving queries and providing support as needed.
Utilize inhouse software to create and maintain invoices, inventory levels, and related data, generating reports as required.
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Process incoming and outgoing shipments, verifying quantities and ensuring proper documentation for inventory control purposes.
Communicate effectively with Mandarin-speaking suppliers and customers regarding invoicing and inventory matters, resolving queries and providing support as needed.
Utilize inhouse software to create and maintain invoices, inventory levels, and related data, generating reports as required.
...
Process incoming and outgoing shipments, verifying quantities and ensuring proper documentation for inventory control purposes.
Communicate effectively with Mandarin-speaking suppliers and customers regarding invoicing and inventory matters, resolving queries and providing support as needed.
Utilize inhouse software to create and maintain invoices, inventory levels, and related data, generating reports as required.
...
Process incoming and outgoing shipments, verifying quantities and ensuring proper documentation for inventory control purposes.
Communicate effectively with Mandarin-speaking suppliers and customers regarding invoicing and inventory matters, resolving queries and providing support as needed.
Utilize inhouse software to create and maintain invoices, inventory levels, and related data, generating reports as required.
...
• Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support)
• Handles more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues may require deeper troubleshooting, root cause analysis, and specialized knowledge for resolution, which may also involve in-house repair or coordination with OEM/suppliers. (Level 2/3 Support)
• Collaborate with cross-functional teams to escalate and resolve difficult issues.
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