Manage attendance and leave records, verify exceptions, omissions, and related applications, ensuring the accuracy and completeness of payroll data.
Process payroll data according to the company's payroll cycle, verify allowances, KPIs, commissions, bonuses, reimbursements, and back payments based on approved plans, and coordinate payroll review, approval, and payment arrangements.
Follow up on the preparation, declaration, and payment coordination of EPF, SOCSO, EIS, PCB/MTD, and other related documents, maintaining complete records.
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Handle incoming customer inquiries via phone and email, providing basic product information, order status updates, and directing complex issues to the appropriate sales representative.
Assist with the coordination of sales activities, such as scheduling meetings, preparing sales reports, and tracking sales performance.
Manage inventory of sales collateral and promotional materials, ensuring adequate stock levels and timely distribution.
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Product Information Management: Distribute product and pricing information by email, including price lists and promotional leaflets.
Product Technical: Provide technical guidance for basin taps, bath taps, shower mixers, thermostatic valves, concealed shower systems, cartridges, hoses, shower heads and related accessories.
Detailed & Thorough: Provide an excellent level of service by resolving customer needs efficiently and effectively. Ensure all specific customer requirements and "special instructions" are clearly noted in the system comments to prevent fulfilment errors.
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Sales Administration
Customer Relationship Management (CRM)
Order Processing
Data Entry
Microsoft Office Suite
Communication Skills
Time Management
Time Management
Customer Service
Support procurement, logistics, and inventory teams with documentation and follow-ups.
File and organize physical and digital documents, including invoices, delivery notes, goods received notes (GRN), delivery orders (DO), and purchase orders (PO).
Monitor and manage office supplies and warehouse administrative tools.
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Administrative Support
Office Management
Data Entry
Scheduling
Communication
Record Keeping
Time Management
Organization
Customer Service
Microsoft Office Suite
Microsoft Office Suite