Product Information Management: Distribute product and pricing information by email, including price lists and promotional leaflets.
Product Technical: Provide technical guidance for basin taps, bath taps, shower mixers, thermostatic valves, concealed shower systems, cartridges, hoses, shower heads and related accessories.
Detailed & Thorough: Provide an excellent level of service by resolving customer needs efficiently and effectively. Ensure all specific customer requirements and "special instructions" are clearly noted in the system comments to prevent fulfilment errors.
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Sales Administration
Customer Relationship Management (CRM)
Order Processing
Data Entry
Microsoft Office Suite
Communication Skills
Time Management
Time Management
Customer Service
Support procurement, logistics, and inventory teams with documentation and follow-ups.
File and organize physical and digital documents, including invoices, delivery notes, goods received notes (GRN), delivery orders (DO), and purchase orders (PO).
Monitor and manage office supplies and warehouse administrative tools.
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Compile, prepare, and update monthly operational reports such as P&L statements and Net Trading Square Footage reports.
Support Store Operations with administrative duties, including arranging stationery procurement, updating store contact information, and managing courier coordination.
Assist with the preparation of monthly Store Manager duty rosters and provide support for operational scheduling activities.
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• Manage daily inventory management and accurately updated in the SQL system.
• Prepare and record the goods or spare parts required for sales and service orders.
• Process RMA (Return Merchandise Authorization) for servicing and manage warranty claims with suppliers, keeping the warranty claim list up to date.
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Excellent verbal and written communication skills.
Experience in basic understanding SQL
Independent
meticulous
and able to maintain high professionalism in a fast-paced environment.
Proficient in using Microsoft Office
Financial Coordination: Liaise with end-financiers, solicitors, and internal Finance teams on billing matters, loan disbursement, redemption sums, and collections to ensure smooth transaction flow.
Compliance & Verification: Verify sales documents, customer information, and payment details to ensure compliance with company SOPs, SPA requirements, and regulatory standards.
Customer & Stakeholder Coordination: Act as a point of contact for purchasers, solicitors, bankers, and internal teams to resolve queries and ensure smooth coordination of transactions.
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Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.
Coordinate renovation activities by managing renovation applications, unit access arrangements, furnishing confirmations, renovation progress updates, and project completion status.
Monitor and update unit statuses throughout the renovation and handover process while ensuring accurate documentation and timely communication with all relevant stakeholders.
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Word Processing
Answering Telephones
Business Correspondence
Calling Clients
Client Relations
Communication Skill
Office Equipment
Ordering Office Supplies
Order Processing
Record Keeping
Customer Service
Email
Filing
Presentation Skill
Public Relations
R
Manage returns, refunds, exchanges, and disputes in line with company policy and each platform's guidelines.
Coordinate with TikTok Shop affiliates/creators and manage sample/commission requests where applicable.
Track shop performance metrics such as Shopee Penalty Points, TikTok Shop health score, response rate, and fulfillment rate, and take corrective action to stay compliant.
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