EHUB66 Sdn. Bhd. Hiring! Full Time Customer Service Executive (Mandarin Speaker) in WP Kuala Lumpur, Earn up to MYR 5,000 - Ricebowl

Minimum SPM / STPM / Diploma or equivalent

1–2 years’ customer service experience preferred (fresh graduates will also be considered)

Proficiency in Mandarin and English (spoken and written) is highly advantageous, as the role involves regular engagement with Mandarin-speaking clients across various dialects

Strong written and verbal communication skills

Able to multitask in a high-pressure setting

Familiarity with CRM platforms and Microsoft Office or its equivalent

Willingness to work on a rotation schedule (weekends/public holidays included)

Quick learning and adaptability to changing processes

Respond to client queries via phone, email, and chat with professionalism and care

Offer clear, empathetic support across product and account inquiries

Liaise effectively with internal departments (e.g. Tech, Admin, Ops) to ensure timely resolutions

Support customers with basic troubleshooting and escalate complex issues efficiently, reducing impact on client service

Document interactions accurately in CRM platforms

Support onboarding and retention efforts with client-centric communication

Assist in refining SOPs based on recurring support feedback and operational needs