TTS Logistics (M) Hiring! Full Time Customer Service Executive in Shah Alam, Earn up to MYR 4,500 + bonus - Ricebowl

SPM / Diploma in any field.

Minimum of 3 years of relevant experience in customer service, preferably in the logistics or transportation industry.

Excellent communication and interpersonal skills.

Proficiency in using (SYSFREIGHT) software and MS Office Suite.

Ability to multitask and manage time effectively.

Strong problem-solving skills and attention to detail.

Customer-oriented attitude with a passion for service excellence.

Mandarin speaker will be an advantage.

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.

Handle import/export documentation, shipment planning & billing

Process customer bookings, requests, and complaints efficiently.

Monitor shipment status and provide timely updates to customers.

Coordinate with internal departments to resolve customer issues.

Build and maintain strong relationships with clients.

Coordinate with shipping lines, transporters, customs brokers, and customers to ensure smooth shipment execution.