Candidate must possess at least a Diploma / Bachelor Degree of Computer Science/Information Technology or equivalent.
Minimum of 5 years of relevant working experience in an IT environment including: providing end user support in a corporate environment
Proven experience of Incident Management across Desktop technologies (Windows clients and Microsoft Office applications) and/or Business Applications (such as ERP systems)
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Basic knowledge of computer hardware
software
operating systems
and networking.
Basic understanding of LAN/WAN
Wi-Fi
switches
routers
and network devices is an advantage.
Good troubleshooting and problem-solving skills.
Responsible
proactive
and willing to learn.
Good communication and interpersonal skills.
Able to work independently and as part of a technical team.
Currently pursuing a Diploma/Degree in Electrical & Electronic Engineering, Mechanical Engineering, Mechatronics, Information Technology, or a related field.
Basic understanding of technical systems, equipment, hardware, and troubleshooting.
Strong interest in retail technology, IT solutions, electronics, and technical equipment.
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A Bachelor’s degree in Computer Science / IT or Diploma with Professional Certifications.
At least 8 years relevant experience successfully managing data centre service delivery or platform solutions or IT systems implementation and integration.
Experience working with multiple infrastructure teams, project teams (business, IT application and infrastructure teams).
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IT Application Support
Retail Management Software
LAN/WAN Networking
IT Troubleshooting & Problem Solving
Router & Internet Connectivity Troubleshooting
Technical Support & Troubleshooting Skills
Hardware & Software Knowledge
Network & Infrastructure Skills
System Administration Skills
Cybersecurity Awareness
IT Support & User Training
Soft Skills
Degree or diploma in Business Information System / Computer Science/ Information Technology/ (Computer / Telecommunication), or equivalent
Minimum 2 years of hands-on Epicor ERP support experience and familiar with Epicor modules such as Purchasing, Inventory, Production, Sales, Finance & Warehouse.
Experience with BAQ report building and user access management, understanding of manufacturing business processes.
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