Supporting the marketing manager and marketing team with all campaign online activities (social media marketing).
Performing administrative tasks related to marketing to ensure the functionality of marketing activities
Keep abreast of the products and market offerings to customize marketing
Able to conduct product research and competitor analysis independently
Collaborate and liaise with internal teams to execute and monitor digital campaigns to achieve social media and marketing automation targets
Develop brand marketing strategy and calendar to support project launches, campaigns including advertising and promotions, events, digital marketing, social media
Manage all social platforms - post content (typically provided by content team, but not always), run polls , other forms of quick engagement and related tasks.
Respond to all comments, respond to DMs and constantly engage and interact with the audience
Analyze digital data to draw key recommendations around website optimization
Technology comfort and well verse with latest trends and technology affecting our industries.
Develop and maintain a good relationship with all modern trade and online channel (such as e-commerce)
Arranged full scale planning for e-commerce
Monitor,analyze and prepare sales report of e-commerce channel
Execute plans for assigned account that are aligned with business objectives and customer strategies.
Facilitates excellence in execution in the daily business by planning, communicating, anticipating, measuring results consistently and implementing corrective action or learning.
Guide customers throughout their customer experience journey – from onboarding through to repeat orders
Serve as the primary point of contact and develop a trusted advisor relationship with customers to ensure service/product usage achieves full value.
Monitor delivery shipments from start to finish to ensure successful delivery
Take ownership of escalated delivery issues and follow problems through to resolution
Manage customers’ community group
Use customer data and analytics to uncover opportunities for new feature adoption, up-selling & business direction.
Identify churn risks and collaborate with the relevant internal teams to remediate and ensure a successful renewal
Act as the customers advocate, providing constant feedback with internal teams to improve the customer experience, product offerings & product/service features enhancement.
Monitor performance and end-to-end movement of deliveries be it across external or internal parties
Initiating telephone and email contact with customers to help them achieve their dreams.
