Basic IT Troubleshooting
Application Support
Familiarity with Retail Management Software
Ticketing System
Basic LAN/WAN Networking
Windows OS & Microsoft Office
Hardware & Software Installation
Basic SQL (Added Advantage)
Good Communication Skills
Problem-Solving Skills
Diploma/College degree or above; Human Resources, Administration, Business Administration or related fields preferred.Minimum 3 years of full-cycle HR & Admin experience in Malaysia, covering recruitment, employee relations, payroll, attendance, personnel records and office administration.Familiar with Malaysian Labour Law / Employment Act, employment contracts, EPF, SOCSO, EIS, PCB/tax and payroll processes.Fluent in Mandarin, English and Bahasa Malaysia (spoken and written); able to liaise independently with employees, suppliers, government bodies and HQ.Able to establish and improve local HR & Admin systems, handle labour matters, control administrative costs, coordinate activities and prepare reports.Detail-oriented, responsible, able to work under pressure, with strong communication, coordination, planning and problem-solving skills.Valid Malaysian work eligibility/residence status and long-term stability preferred; Chinese-funded company experience is an advantage.Ability to liaise with government agencies and other internal and external stakeholders.
Communication Skill
Time Management
Product Knowledge
Presentation Skill
Sales Support
Customer Service
Order Processing
Communication Skills
Problem-solving
Data Entry
Microsoft Office Suite
Sales Administration
• Degree/Diploma in IT, Computer Science, or related field• 1–3 years of hands-on IT support experience (excl. internship)• Strong troubleshooting skills across systems/platforms• Knowledge of network & infrastructure support• Solid communication & documentation skills• Able to work independently & prioritize tasks effectivelyPreferred Technical Skilla. Support Windows, IOSb. Support basic network troubleshooting.c. Support basic Video/Audio System and Video Conferencing solution (Logitech TEAMS ROOM and WEBEX).d. Support basic mobile Application installation and troubleshooting tools supporting company such as MS Authenticator, MS Outlook, OneDrive, MS TEAMS, SharePoint, SAP Concur, etc.e. Support basic office printer troubleshooting and simple part replacement such as ink cartridge or any removeable components such as jammed paper, waste tank, etc…f. Support physical installation of Network switches, Router, Wireless Access Point, etc as part of the hardware refresh cycle.g. Support basic troubleshooting of Alcatel phone system and Cisco IP Phone system.h. Good to have technical certification in networks and hardware supportAdministrative Task expected from this role:i. Maintain proper inventory checklist matching with CMDB.j. Monitor the Support Queue in ServiceNow to ensure tickets are dealt with promptly.k. Direct complex tickets to appropriate support group and maintain ownership until issue resolve.l. Maintain 5S in Workplace.
Customer Service
Communication Skills
Problem-Solving
Empathy
Patience
Active Listening
Product Knowledge
MS Office
Indenpendent
Team Player
Positive Attitude
Strong English Communication
Analytical Thinking
Analytical
Troubleshooting
Problem-solving skills
Solution-oriented mindset
Microsoft Office Applications
Multitask
Self Motivated
Customer Service
Communication Skills
Problem-Solving
Empathy
Patience
Active Listening
Product Knowledge
Time Management
Adaptability
Conflict Resolution