Build and maintain strong relationships with online customers through effective communication and proactive engagement, ensuring a high level of customer satisfaction and repeat business.
Analyze online sales data, market trends, and competitor activities to identify new opportunities, refine sales approaches, and achieve sales targets.
Collaborate with the marketing and product development teams to ensure accurate product information, compelling sales narratives, and effective promotional campaigns.
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Serve as a key point of contact for customer inquiries, providing timely and professional responses via phone, email, and in person, and escalating issues as needed.
Prepare sales reports, presentations, and other documentation, ensuring all materials are accurate, well-organized, and professionally presented.
Collaborate effectively with internal teams, including production, logistics, and finance, to facilitate smooth order processing and resolve any potential issues.
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Conduct product presentations and demonstrations to showcase the value proposition of Venus Biotech's offerings, effectively communicating technical specifications and benefits.
Negotiate contract terms, pricing, and delivery schedules with clients, ensuring mutually beneficial agreements.
Prepare and present regular sales reports to management, detailing sales performance, market trends, and customer feedback, utilizing Microsoft Office and Google Sheets for data analysis.
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Collaborate closely with the sales team to support strategic accounts and assist in qualifying business opportunities.
Analyze customer requirements and design suitable solutions, including preparing proposals and bill of materials (BOM).
Provide technical support throughout the sales cycle, including clarifying product features, advising on implementation, and ensuring tender compliance.
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Technical Proficiency: Demonstrate proficiency with livestreaming platforms, equipment, and software to ensure a glitch-free broadcast. Address technical issues promptly and effectively to minimize disruptions. Also, able to edit simple video for social media use.
Adaptability: Stay informed about emerging trends and best practices in livestream hosting, adapting your style and approach to cater to different audiences and content types.
Performance Metrics: Collaborate with the marketing and analytics teams to track and analyze viewership metrics, engagement levels, and audience feedback to continuously improve livestream events.
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Assist in the preparation of financial reports, such as balance sheets, income statements, and cash flow statements, under the guidance of senior accounting staff.
Support account management activities by assisting with invoice processing, payment tracking, and account reconciliation.
Communicate effectively with internal and external stakeholders to resolve accounting-related queries and issues in both English and Bahasa Malaysia.
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Provide leadership, guidance, and support to the People & Culture team while driving a positive, high-performing, and collaborative working environment.
Ensure consistency and proper implementation of company policies, HR procedures, and People initiatives across all departments.
Assist with payroll processing including salary calculations, statutory contributions, overtime, commissions, allowances, and benefits administration for full-time and part-time employees while ensuring payroll accuracy and compliance.
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Prepare and manage the logistics system to optimize time management.
To manage and implement smooth warehouse operations in the incoming and outgoing system through visual physical inspection, computerization, administration, and retrieval systems.(ERP System).
To implement and maintain complete detailed warehouse finished goods or non-finished goods products identification such as FIFO control, inventory, location by implementing daily stock count.
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Office Management
Document Management
Time Management
Data Entry
Organizational Skills
Record Keeping
Attention to Detail
Problem Solving
Team Collaboration
Inventory Management
Cash Management
Maintain detailed records of customer interactions and transactions in the company's CRM system, ensuring data integrity and confidentiality.
Identify and escalate complex customer issues to the appropriate department or personnel for resolution, following up to ensure customer satisfaction.
Translate documents and communications from English to Mandarin and vice versa as needed to facilitate effective communication with Mandarin-speaking customers and colleagues.
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