Support each Business Unit (BU) and leads of each Transformation Programme to achieve their key performance targets, compile and analyse data, preparing draft reports and slides/papers, providing insights to support decision-making and escalation within TMO governance forums
Manage internal stakeholders (working level of lab members) and be in charge of highlighting issues / troubleshooting within the scope of mini lab, while escalating risks, dependencies, and blockers through the TMO governance structure
Support portfolio-level tracking of transformation initiatives, ensuring visibility of progress, risks, and interdependencies across programmes
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Support the delivery and continuous improvement of AI-driven features, including the AI chatbot, AI itinerary planning, and personalisation tools. Own day-to-day training and quality checks on AI tools, and work with platform vendors to resolve issues.
Conduct competitor research, benchmarking, and basic data analysis on travel commerce, e-commerce, and AI trends, and translate findings into clear recommendations and presentation materials.
Support cross-sell and product bundle execution on the holiday platforms, and collaborate with marketing, digital, finance, operations, customer support, Airline Business, and Group Legal to ensure smooth rollout of features and resolve dependencies across teams.
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Mandarin Chinese
Administrative Support
Business Operations
Cross-functional Collaboration
Market Partner Management
K-Beauty Industry Knowledge
Operations Management
Data Analysis
E-commerce Management
K-Beauty Market Knowledge
Mandarin Chinese
Business Development
Asian Beauty Brands
Market Entry Strategy
Sales and Marketing
· Taxation & General Compliance: Prepare and file monthly or quarterly SST returns in line with local requirements; maintain the company’s Fixed Asset Register to track machinery depreciation and relevant capital allowances.
· Future LMW & Customs Support (Upon License Activation): Once the facility's Licensed Manufacturing Warehouse (LMW) application is completed and approved, your scope will expand to include the routine management of customs documentation, which involves:
· Maintaining the required LMW inventory tracking books in alignment with standard customs guidelines.
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Handle general office administration tasks such as managing correspondence, scheduling meetings, maintaining office supplies, and organizing company events.
Ensure compliance with Malaysian Labour Law by assisting in the preparation and maintenance of HR-related documentation and policies.
Generate and analyze office reports related to HR metrics, administrative tasks, and operational efficiency.
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Preparation of monthly financial or management reporting which includes income statement, balance sheet, trial balance; general ledger reconciliation, aging report, listing.
Maintain proper accounting in compliance with regulatory requirement & accounting standards.
Support budget and forecasting activities to understanding any key variances between actual and budget.
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Administer employee compensation and benefits, including payroll coordination, allowances, overtime, claims, bonuses, and statutory contributions (EPF, SOCSO, EIS, PCB), ensuring timely and accurate payroll processing and regulatory compliance.
Coordinate with internal stakeholders on payroll, compensation, and employee benefits matters, and support annual salary review and bonus exercises.
Coordinate and administer probation confirmations, performance appraisal cycles, and Performance Improvement Plans (PIP), ensuring timely completion, accurate documentation, and reporting to Management.
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