Manage customer remarketing and CRM activities by maintaining strong customer relationships, encouraging repeat purchases, and maximizing customer lifetime value.
Manage digital customer engagement by responding to online inquiries through platforms such as Facebook and TikTok, nurturing potential leads, and converting them into showroom visits and sales.
Maintain an attractive, organized, and welcoming showroom by ensuring products are properly displayed with accurate information and pricing.
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Manage customer remarketing and CRM activities by maintaining strong customer relationships, encouraging repeat purchases, and maximizing customer lifetime value.
Manage digital customer engagement by responding to online inquiries through platforms such as Facebook and TikTok, nurturing potential leads, and converting them into showroom visits and sales.
Maintain an attractive, organized, and welcoming showroom by ensuring products are properly displayed with accurate information and pricing.
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Work with internal departments to review workflows, identify improvement opportunities and promote the effective adoption of new technologies and digital processes.
Plan and implement system automation initiatives that improve efficiency, accuracy and process control.
Design, develop, test and implement integrations between ERP and other business applications.
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To resolves issues arising from actions or events involving administrative functions throughout the progress of a job from sale to billing of the customers.
To check and ensure that staff correctly keyed in and posting of invoices / e-invoices / consignment on daily basis.
To ensure that the acknowledgement copy of sales orders / receiving notes are duly returned by the customers. If the documents are not received, then to follow up with the customers.
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Manage supplier performance in relation to delivery reliability, quality, cost and responsiveness, and challenge suppliers when commitments or service levels are not acceptable.
Oversee local and overseas ordering, shipment schedules, import/export arrangements, customs clearance and regulatory documentation.
Oversee warehouse operations, inbound and outbound planning, route coordination, delivery schedules, space utilisation and inventory accuracy.
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Create TikTok-style videos featuring product selling points, engaging hooks, scripts, visual direction, and basic video editing.
Monitor key video performance metrics, including views, CTR, watch time, engagement rate, conversion rate, GMV contribution, 6-second view rate, and livestream traffic.
Evaluate the reasons behind strong or weak video performance and recommend improvements to hooks, scripts, visuals, product positioning, captions, and posting schedules.
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