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Maintain a high level of product and service knowledge in order to explain or make recommendations for guests.
Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicit assistance from Management if needed.
Motivates and stimulates colleagues to achieve results through support and encouragement.
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Personally build clear and open lines of communication with all departments
Conduct interviews with suppliers, representatives and obtains information, specification, quotations, on any items required and handles subsequent correspondence and negotiates for procurement.
Select suppliers impartially based upon cost, ability to meet product specifications, efficiency and quality of their operations, delivery on a timely basis as required and ability to source goods locally to avoid lengthy importation delays.
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Align management style, working practices and conduct with Desaru Peace Holdings Club’s and Desaru Peace Holdings Club’s vision, corporate values, operating standards and policies.
To comply with Desaru Peace Holdings Club International’s code of conduct at all times.
Ensure that Policies and Procedures are in place and operating, or that appropriate deviations are requested from the Regional Director of procurement; report known deviations of Hotel Policy and Procedures to the General Manager and take action to address them.
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Personally build clear and open lines of communication with all departments
Conduct interviews with suppliers, representatives and obtains information, specification, quotations, on any items required and handles subsequent correspondence and negotiates for procurement.
Select suppliers impartially based upon cost, ability to meet product specifications, efficiency and quality of their operations, delivery on a timely basis as required and ability to source goods locally to avoid lengthy importation delays.
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Establish guidelines in mold testing procedures and safety.
Close follow-up on mold development stages, from design, fabrication, assembly, mold trials and testing. These include coordination with vendors, planners and production to ensure activities are seamless and smooth handover to production.
Conduct DOE on different injection parameters, how these parameters affect molded parts with data to support the overall analysis study.
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Ensure product designs are validated per customer requirements, respecting international industry standards.
Take Project Leadership role, define and reconcile technical DFM with Process Design team
Responsible for product engineering of responsible product lines; and be part of an integrated team anticipating and resolving customer dissatisfaction.
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