Teleperformance Malaysia Hiring! Full Time Customer Consultant - Taiwan Market | Fresh Graduates Are Welcome in Johor, Earn up to MYR 4,000 - Ricebowl

What We’re Looking For

• Proficiency in spoken and written Mandarin to support Mandarin-speaking customers
• Ability to communicate effectively in English for training and internal communication
• Minimum SPM, Diploma, Degree, or equivalent qualification
• Good communication and interpersonal skills
• Good problem-solving skills with a customer-focused approach
• Comfortable using computers and customer service systems
• Willing to work on a rotational shift schedule
• Previous customer service, contact centre, or BPO experience is an advantage
• Fresh graduates are welcome to apply

About the Role

As a Customer Service Representative, you will support customers across multiple communication channels and help deliver a smooth, positive customer experience.

You will handle customer enquiries, resolve service-related issues, and provide clear and accurate information.

Key Responsibilities

• Provide customer support via phone, email, and live chat
• Handle customer enquiries, complaints, and service requests professionally
• Identify customer needs and provide suitable solutions
• Resolve issues efficiently while maintaining service quality and customer satisfaction
• Record customer interactions and update relevant information accurately in the system
• Escalate complex or unresolved cases to the relevant teams
• Work closely with internal teams to support service improvements
• Stay updated on products, services, processes, and policies to provide accurate information

• What We Offer
• Competitive salary and benefits package.
• Paid training and career development opportunities.
• A supportive and diverse work environment.
• Opportunities to grow within the company.
• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Medical Insurance
• Training Provided
• Allowance Provided
• 5 Working Days