Serve as a key communication link between internal technical teams and external customers, ensuring customer requirements are properly addressed and project schedules are maintained.
Monitor sales projects from the initial enquiry and quotation stage through delivery and after-sales support, ensuring timely completion and alignment with agreed requirements.
Identify potential operational delays, logistical issues, or sales obstacles and recommend timely solutions to minimize disruptions....
Explain and set expectations on product and terms and conditions of fibre installation. Be willing to explore and adapt new ways to enhance customer experience and propose ideas to minimize customer complaints.
Ensure all scheduled fibre installations and troubleshooting tasks are completed with minimal return orders, and work with fibre infra partners and installers to resolve any on-ground issues including disputes.
Liaise with partners to secure appointments and resolve on ground issues....
IT Management
Network Administration
System Administration
Cybersecurity
Cloud Computing
IT Support
Project Management
Data Management
IT Infrastructure
Strategic Collaboration: Partner with internal creative teams and external agencies for media buying and high-energy on-ground activations.
Partnership Management: Act as a key liaison for external partners, including mall management, wholesale buyers, other brands, and diverse sales platforms.
Product Rollouts: Lead the marketing execution for new product launches, ensuring every store in our network is ready to wow our customers....
Document Drafting: Resolutions & Forms are drafted for routine business, share transfers, director appointments, or corporate changes.
Statutory Maintenance: Statutory Registers are kept accurate, including registers of members, directors, secretaries, and beneficial ownership.
Regulatory Filings: Annual Returns and statutory forms are prepared and submitted to governing bodies—such as the Companies Commission of Malaysia (SSM) or Companies House—within strict deadlines....
• Identify and assess customer needs to ensure a high level of customer satisfaction.
• Perform customer verifications based on transaction and credit limits.
• Handle customer complaints by investigating issues, completing the Customer Complaint Form, and submitting Credit Note (CN) applications as necessary, follow up Customer complaints and ensure the issue is resolved within the specific time frame....
Drive new business development and identify market opportunities.
Collaborate closely with cross functions team, designs, sourcing and purchasing (for proposal direction) and Operations (for delivery assurance), to ensure timely order fulfilment and service delivery to optimize workflow and processes to enhance efficiency and reduce costs.
Ensure team compliance with full data entry and accuracy of IT system....