Responsible for supervising and guiding students to complete corresponding course assignments to ensure the learned content is transformed.
Responsible for organizing outstanding students' visits to enterprises and completing the planning of enterprise service content.
Responsible for sales support of open classes by identifying and analyzing the needs of prospective students and matching appropriate product solutions.
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Managing incoming calls and messages, responding promptly, and sending reminder calls or WhatsApp messages one or two days before appointments for confirmation.
Any other duties assigned by Management from time to time.
Ensuring the front desk and waiting area are clean and tidy, free from odors.
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Collaborate with the analytics agency, BI teams and Country Marketing Manager for data exchange, enhancement of the reporting dashboard, testing, monitoring results, and providing feedback for different analytics models to increase engagement and purchase propensity.
Execute campaigns to drive the Loyalty KPIs in conjunction with the Marketing teams, optimize setup in the system to follow the customer lifecycles including onboarding and 1st purchase, stretch spend, drive returned visits, reward and recognition, and early win-back.
Monitor, update, and secure the functionality of the CRM system and its integration with various internal and external systems/platforms.
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Operational Excellence: Ensure timely renewal and compliance of hardware maintenance contracts and licenses. Implement and regularly test disaster recovery plans for business continuity. Recommend tech enhancements to streamline operations and reduce costs. Manage physical and virtual servers for optimal performance
Cloud & Infrastructure Strategy: Architect and implement cloud-based solutions aligned with business goals, ensuring consistency and cost-efficiency. Collaborate across teams to drive a standardized, modernized cloud infrastructure roadmap with a unified operating model
Solution Delivery & Support: Develop and support IT infrastructure solutions with high availability, scalability, and performance as well as act as a Level 3/4 subject matter expert for server and cloud-related issues
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Keyword Discovery: Learn to use SEO tools to find out what topics and questions our audience is searching for online, helping the team decide what to write next.
On-Page Optimisation: Help "dress up" our web pages by writing catchy SEO titles and descriptions that make people want to click when they see us on Google.
Traffic Tracking: Keep an eye on our website traffic and keyword rankings, and help put together simple weekly reports to see what’s working.
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Accounting software
Microsoft Office applications
Excel
Analytical and problem-solving skills
Communication and interpersonal skills
Time management
Organisational skills