Data Collection
Data Verification
Data Entry
Customer Communication
Telephone Etiquette
Microsoft Excel
Online Research
Problem-Solving
Research
Communication
Time Management
Data Analysis
Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.
Coordinate renovation activities by managing renovation applications, unit access arrangements, furnishing confirmations, renovation progress updates, and project completion status.
Monitor and update unit statuses throughout the renovation and handover process while ensuring accurate documentation and timely communication with all relevant stakeholders.
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To liaise with Finance Department to ensure credit / debit note are issued and provide sales report to Finance Department.
Liaise with freight forwarder or Shipping Company for best quote and shipping schedule.
Responsible for order processing from the issuance of proforma invoices, follow up with the Planning Department for cargo completion until payment is collected.
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Stakeholder Communication: Facilitate meetings with project stakeholders to gather requirements and provide updates on project progress.
Progress Monitoring: Monitor project progress and track key performance indicators to ensure alignment with objectives. Documentation: Assist in preparing project documentation, including status reports, meeting minutes, and technical specifications.
Cross-Functional Collaboration: Collaborate with cross-functional teams to ensure effective communication and coordination throughout the project lifecycle.
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Follow up with customers to understand their needs, provide suitable product recommendations, and enhance overall customer experience.
Manage customer records and support CRM database updates to ensure accurate customer information for follow-up activities.
Support the planning and execution of online and offline member activities, including Member Days, VIP events, customer appreciation events, and customer engagement activities.
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customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.
Assist in scheduling and completing service and maintenance plans.
Assist in conducting training programs for customers and channel partners.
Prepare technical reports related to compressor systems and provide feedback to other departments, as well as assist in implementing improvement initiatives.
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Assist in scheduling and completing service and maintenance plans.
Assist in conducting training programs for customers and channel partners.
Prepare technical reports related to compressor systems and provide feedback to other departments, as well as assist in implementing improvement initiatives.
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