Sales
Customer Relationship Management (CRM)
Lead Generation
Negotiation
Product Knowledge
Communication Skills
Closing Techniques
Market Research
Customer Service
Communication
Relationship Management
Relationship Management
Human Resources Management
Payroll Processing
Administrative Support
Office Management
Recruitment
Employee Relations
Record Keeping
Organizational Skills
Time Management
Communication Skills
For escalated cases, monitor progress according to the process and follow through until the case is closed — take end-to-end ownership of every case, regardless of issue type.
Conduct customer satisfaction (CSAT) call-back surveys according to the schedule and quota assigned by management, and complete valid questionnaires on time.
Apply empathy and de-escalation techniques to calm and reassure customers, maintaining a professional and courteous manner at all times.full time position also available
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Attention to Detail: Meticulously review and refine edits, color grading, and audio mixing to ensure a seamless and professional final product. Your keen eye for detail is crucial for upholding the integrity of our message.
Collaborate on Production: Work closely with scriptwriters, researchers, and the team from conceptualization through post-production. Participate in brainstorming sessions to develop video concepts and visual approaches.
Edit Engaging Content: Edit raw video footage into polished, high-quality videos for YouTube and social media platforms, ensuring they align with our brand's style, tone, and visual standards.
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Product Information Management: Distribute product and pricing information by email, including price lists and promotional leaflets.
Product Technical: Provide technical guidance for basin taps, bath taps, shower mixers, thermostatic valves, concealed shower systems, cartridges, hoses, shower heads and related accessories.
Detailed & Thorough: Provide an excellent level of service by resolving customer needs efficiently and effectively. Ensure all specific customer requirements and "special instructions" are clearly noted in the system comments to prevent fulfilment errors.
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Sales Administration
Customer Relationship Management (CRM)
Order Processing
Data Entry
Microsoft Office Suite
Communication Skills
Time Management
Time Management
Customer Service