Sales Administration
Order Processing
Data Entry
Communication Skills
Time Management
Microsoft Office Suite
Attention to Detail
Teamwork
Problem-Solving
Prepare and update monthly operational reports, including P&L statements and Net Trading Square Footage reports.
Provide administrative support to Store Operations, including stationery procurement, updating store contact records, and coordinating courier arrangements.
Prepare monthly Store Manager duty schedules and assist with operational planning activities.
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Work with internal departments to review workflows, identify improvement opportunities and promote the effective adoption of new technologies and digital processes.
Plan and implement system automation initiatives that improve efficiency, accuracy and process control.
Design, develop, test and implement integrations between ERP and other business applications.
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Performance Management Administration — Own the operational side of the company's KPI review process across all roles — collecting monthly reports, tracking review cadence and deadlines, and maintaining scorecards, so this runs on schedule without requiring the CEO's direct involvement each month.
HR Policy & Attendance Management — Maintain and enforce HR policies including attendance, leave, and disciplinary procedures; flag recurring issues (e.g. attendance patterns) proactively rather than after they've become serious.
Payroll Liaison — Liaise with Finance on payroll-related matters — salary changes, allowances, statutory deductions — ensuring accurate and timely information flow.
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Performance Management Administration — Own the operational side of the company's KPI review process across all roles — collecting monthly reports, tracking review cadence and deadlines, and maintaining scorecards, so this runs on schedule without requiring the CEO's direct involvement each month.
HR Policy & Attendance Management — Maintain and enforce HR policies including attendance, leave, and disciplinary procedures; flag recurring issues (e.g. attendance patterns) proactively rather than after they've become serious.
Payroll Liaison — Liaise with Finance on payroll-related matters — salary changes, allowances, statutory deductions — ensuring accurate and timely information flow.
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Manage supplier performance in relation to delivery reliability, quality, cost and responsiveness, and challenge suppliers when commitments or service levels are not acceptable.
Oversee local and overseas ordering, shipment schedules, import/export arrangements, customs clearance and regulatory documentation.
Oversee warehouse operations, inbound and outbound planning, route coordination, delivery schedules, space utilisation and inventory accuracy.
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Administer payroll processing accurately and efficiently, ensuring timely and correct payment of salaries, wages, and benefits to all employees.
Implement and manage performance appraisal systems, providing constructive feedback and facilitating professional development plans to enhance employee performance and engagement.
Handle employee relations issues, including conflict resolution, disciplinary actions, and grievance procedures, maintaining a fair and consistent approach.
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Accounting Software
Data Entry
Microsoft Excel
Bookkeeping
Accounts Payable
Accounts Receivable
Financial Record Keeping
Reconciliation
Attention to Detail
Organizational Skills