Proficiency in Excel
Attention to detail
Organizational skills
Communication skills
Invoicing
Microsoft Excel
Accounting
Financial Reporting
Bookkeeping
Account Management
This role is ideal for someone who may be at the early stage of their training or QA career but has strong attention to detail, communication skills, ownership, and the confidence to guide others.
The individual will act as a bridge between operations, quality, training, and the Head of Service Delivery, ensuring that team members understand client requirements and consistently produce accurate, compliant work.
Implementation of quarterly, monthly, weekly, and daily strategies and initiatives to achieve development, sales, and profitability goals
Evaluates customer experience based on data and observations, and steers continuous improvements / problem resolution to build customer loyalty.
Provide a framework, and support, for the Retail Sales in the development, achievement, and evaluation of Vehicle Sales management strategies and objectives.
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Product Information Management: Distribute product and pricing information by email, including price lists and promotional leaflets.
Product Technical: Provide technical guidance for basin taps, bath taps, shower mixers, thermostatic valves, concealed shower systems, cartridges, hoses, shower heads and related accessories.
Detailed & Thorough: Provide an excellent level of service by resolving customer needs efficiently and effectively. Ensure all specific customer requirements and "special instructions" are clearly noted in the system comments to prevent fulfilment errors.
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Contracts Negotiation: Negotiate contracts, pricing, and terms with suppliers to secure the best deals.
Inventory Management: Manage inventory level to ensure adequate stock without overstocking, forecast demand. Review and analyse sales data to adjust purchasing strategies as needed. Anticipate supply problem and plan accordingly.
Budget Management: Monitor purchasing budgets, prepare report on purchasing activities, costs and budget variance, and implement cost-saving measures. Analyse total cost of ownership, suggest cost reduction strategies, and source for new suppliers.
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Work closely with the QC team to translate quality failures into process fixes; if a specific defect is recurring, you find the root cause in the workflow.
Monitor compliance with Carsome Certified Quality Standards and develop "Corrective Action Plans" for teams or vendors falling short.
Analyze the warranty and claims process to identify delays; implement automated or simplified workflows to improve customer response times.
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Training & Onboarding: Conduct onboarding, operational training, and guidance for new joiners and branch staff on standard operating procedures (SOPs) whenever required.
Audit & On-Site Support: Travel to various branch locations to conduct operational audits, provide hands-on branch support, and ensure service quality standards are met.
Communication & Query Management: Respond promptly and professionally to internal operational queries via email and corporate communication platforms.
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Analyse and determine the root causes of network incidents, implementing solutions, permanent corrective measures, and improvements to boost network reliability.
Attends in-person meetings with clients to analyse, troubleshoot, and diagnose hardware problems.
Follows standard procedures for properly escalating unresolved issues to the appropriate internal teams.
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Field Engagement & Network Expansion: Conduct regular on-site customer visits to drive sell-through, strengthen existing relationships, and expand the local sales and service network.
Market Intelligence: Gather and analyse market insights, including retail landscape data, competitor activities, and vehicle registration trends by segment, to support strategic decision-making.
Customer Advisory: Provide consultative support to customers, enhancing their service standards and operational efficiency to build long-term loyalty.
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AutoCAD
Building Information Modeling (BIM)
Revit
• Able to read and understand construction
architectural and M&E/MEP drawings.
• Experience in ICT infrastructure
structured cabling
ELV
telecommunications
data centers or building services
Attention to Detail
Problem-Solving
Community Engagement: Manage online communities by responding to comments, fostering conversations, and ensuring the brand tone is consistently reflected.
Campaign Implementation: Lead the execution of digital campaigns from start to finish, aligning them with the marketing calendar and ensuring timely delivery.
Performance Analysis & Reporting: Track key social media metrics, providing insights and data-driven recommendations for optimizing performance and audience engagement.
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