Sales Closure & Payment Handling: Demonstrate strong closing skills and ensure all necessary documents and agreements are completed efficiently.
Target Achievement & Performance Tracking: Work towards meeting sales targets and KPIs while continuously improving sales strategies.
Team Collaboration & Customer Satisfaction: Work closely with colleagues, support team members when needed, and prioritize customer satisfaction through active listening and problem-solving.
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CRM (Customer Relationship Management)
Google Workspace
Microsoft Office
Administrative Support
Calendar Management
Communication Skills
Organization Skills
Time Management
Record Keeping
Scheduling Appointments
Scheduling Appointments
Documentation: Keep detailed and accurate records of customer interactions, process customer accounts, and file necessary documents in our CRM system.
Escalation Handling: Recognize complex issues and route them to the appropriate internal teams (e.g., tech support, billing) while keeping the customer informed.
Feedback Loop: Collect and share customer feedback with management to help improve our products and overall customer experience.
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Customer Service Management
Supervisory Skills
Hotel Operations
Mandarin Language Proficiency
Guest Relations
Problem-Solving
Team Leadership
Communication Skills
Drive participant acquisition and registration growth: Plan and execute performance marketing campaigns across Meta, Google, TikTok and other relevant channels to increase event registrations efficiently.
Improve campaign and conversion performance: Use A/B testing, retargeting, audience segmentation and funnel insights to improve conversion rates, cost per registration and overall return on advertising spend.
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Handle incoming customer inquiries via phone and email, providing basic product information, order status updates, and directing complex issues to the appropriate sales representative.
Assist with the coordination of sales activities, such as scheduling meetings, preparing sales reports, and tracking sales performance.
Manage inventory of sales collateral and promotional materials, ensuring adequate stock levels and timely distribution.
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