Drive stabilization of S4 ADC (After hyper-care & transition for R2.0 ARU2, T&T, R2.1, US) & Sustain Blueprint/BGSAP through Integrated Support Model (ISM) in Upstream/IG Assets.
Work closely with ADC Deploy in the transition to BAU based on the QC3 ISM Readiness list cover process knowledge upskilling, SU, APFP nomination, hyper care support. These networks span across process area and organization/teams ranging from Asset Management, Supply Chain, Project & Wells, HM and Finance.
Working closely with IT SOM to improve service delivery performance for ADC, BLP and BG ERP. For ADC, through the ISM call – work with IT-SOM and APFPs in live assets to quickly stabilize ADC solution after hypercare period. This is measured with stabilisation of the ticket count.
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Collaborate closely with the sales and marketing teams to understand campaign objectives, target customer segments, and refine sales pitches for maximum impact.
Achieve and exceed monthly sales targets and key performance indicators (KPIs) through consistent effort, strategic calling, and effective negotiation.
Build and nurture strong relationships with potential clients by providing exceptional customer service and follow-up, ensuring a positive brand experience.
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For escalated cases, monitor progress according to the process and follow through until the case is closed — take end-to-end ownership of every case, regardless of issue type.
Conduct customer satisfaction (CSAT) call-back surveys according to the schedule and quota assigned by management, and complete valid questionnaires on time.
Apply empathy and de-escalation techniques to calm and reassure customers, maintaining a professional and courteous manner at all times.full time position also available
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Market Analysis: Stay ahead of industry trends and competitor movements to position our customized ERP/eCommerce solutions effectively.
Data-Driven Growth: Maintain meticulous records in our CRM, tracking key metrics (conversion rates, sales velocity) to ensure monthly and quarterly targets are exceeded.
Experience: Bachelor’s degree and 3+ years of proven success in B2B sales, specifically within the SaaS, ERP, or IT Services sectors.
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Grow your network with suppliers, logistics partners, and repeat clients in the trading space.
Join us at TTT BULLION (M) SDN BHD
Looking for a hands-on Account Executive cum Admin who can support sales and keep the office running. Working with us at TTT BULLION (M) SDN BHD means you will be part of a small trading team that handles bullion and precious metal transactions for both retail and wholesale clients.
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Parcel ManagementManage incoming and outgoing parcels, including receiving, recording, sorting, and distributing parcels to employees in atimely manner.
Reception Area ManagementEnsure the reception area is clean, organised, and presentable while maintaining a consistent service standard.Secondary Job Responsibilities:
Purchasing & PO AdministrationSupport GA purchasing activities, including PO raising, quotation collection, approval follow-up, and purchase tracking.2. Name Card ManagementManage employee name card requests, including information verification, ordering, and distribution.3. Office & Pantry SuppliesAssist with monitoring stock levels and replenishment of stationery, pantry items, and other workplace essentials.4. Courier ManagementCoordinate outgoing courier arrangements, including booking, tracking, and liaising with courier service providers.5. Vendor CoordinationLiaise with vendors on deliveries, quotations, purchases, and other GA-related requirements.6. GA Administrative SupportAssist with documentation, filing, invoice processing, records, and other administrative tasks.7. Employee & Workplace SupportAttend to day-to-day employee requests and provide assistance for GA-related workplace needs, meetings, and events.8. Ad Hoc GA ActivitiesSupport the GA team in carrying out workplace initiatives, events, and other ad hoc operational requirements.
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Parcel ManagementManage incoming and outgoing parcels, including receiving, recording, sorting, and distributing parcels to employees in atimely manner.
Reception Area ManagementEnsure the reception area is clean, organised, and presentable while maintaining a consistent service standard.Secondary Job Responsibilities:
Purchasing & PO AdministrationSupport GA purchasing activities, including PO raising, quotation collection, approval follow-up, and purchase tracking.2. Name Card ManagementManage employee name card requests, including information verification, ordering, and distribution.3. Office & Pantry SuppliesAssist with monitoring stock levels and replenishment of stationery, pantry items, and other workplace essentials.4. Courier ManagementCoordinate outgoing courier arrangements, including booking, tracking, and liaising with courier service providers.5. Vendor CoordinationLiaise with vendors on deliveries, quotations, purchases, and other GA-related requirements.6. GA Administrative SupportAssist with documentation, filing, invoice processing, records, and other administrative tasks.7. Employee & Workplace SupportAttend to day-to-day employee requests and provide assistance for GA-related workplace needs, meetings, and events.8. Ad Hoc GA ActivitiesSupport the GA team in carrying out workplace initiatives, events, and other ad hoc operational requirements.
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